Bug - Episode not loading correctly after playing 2-3 episodes

Server Version#: 1.19.4.2935
Player Version#: On android : 8.2.0.18507 (0a3f8816)

Hello, on mulitples devices (android tablet with latest device AND android tv device) when I play a serie which contains many episodes (like The Simpsons with 400+ episodes OR Kaamelott with 300+ episodes), the 2 or 3 first episodes are played correctly but then the 3rd (or 4th) episode is not loaded. I have all info about the first episode I played and there is nothing played on the screen.

I have attached the log details. Plex Media Server Logs_2020-06-21_12-50-47.zip (4.6 MB)
Thank you for support
Valentin

Hello @trumpy81,
Thanks a lot for details.

I have installed ffmpeg package years ago from synocommunity source and I am only experiencing issues in plex since 2/3 months. Not sure to have experienced issues today.

I have done the proposed changes, I will check if it resolves, thanks again !

What do you mean by “force transcode” ? The NAS is not hosted in the same network and as I have only low network capacity I need NAS to transcode in lower quality to avoid any issue.
Except re-encoding everything do you have best practices ?

Thank you A LOT !
Kind regards
Valentin

Ok understood thanks.

I am still experiencing issues right now; so I provide you latest logs (errors arround 5minutes ago).
Plex Media Server Logs_2020-06-21_22-07-04.zip (4.0 MB)

Edit : screen of what happens

Thank you
Valentin

Yeap, I have edited my previous comment…

Latest logs in case they were written during espiode playing.

Plex Media Server Logs_2020-06-21_22-14-14.zip (4.0 MB)

I don’t know how to interpret that…

I have played 4 episodes since let’s say at 21:55:00 and the 5th isn’t displayed, the player says that episode 1 is running but nothing happens…

At 21:55 I was playing from my tablet (in another network – over internet) and wasn’t experiencing issues, only at 22:05 .

I have restarted the app when you asked me so probably arround 21:55.

I haven’t synced anything in the app, so I don’t understand why you do not see anything while the 4 first episodes was well played on my device.


6. Save Preferences.xml
7. Restart Plex

Here … :slight_smile:

I only restarted the server, not the app indeed. Sorry for misunderstanding but I haven’t restarted anything else than the server…

I have the same error on 3 android devices and only on the NAS server …

I have attached device logs (from http://IP:32500/logging) if it can help : logging.txt (1.2 MB)
All settings are for me by default.

And I do see errors in those logs :

06-21 22:06:44.882  i: [PlaybackTimeBehaviour] Time: 353251 IsStarted: false
06-21 22:06:44.889  i: Fetching [method:GET] https://77-207-158-161.fb90efa3dc1f4f328e7286dbcff4ede5.plex.direct:32400/:/timeline?audioStreamID=9865&bufferedTime=120568&duration=229210&guid=com.plexapp.agents.thetvdb%3A%2F%2F79175%2F2%2F40%3Flang%3Dfr&key=%2Flibrary%2Fmetadata%2F2253&playbackTime=353251&playQueueItemID=47058&ratingKey=2253&state=paused&time=108642&token=...meKv&X-Plex-Client-Identifier=924e075b222fab41-com-plexapp-android&X-Plex-Token=...meKv
06-21 22:06:51.873  e: [MetricsSender] Error posting metrics.
06-21 22:06:51.874  e: An exception occurred: java.net.ConnectException: Failed to connect to analytics.plex.tv/0.0.0.0:443
06-21 22:06:51.881  e: Stacktrace: java.net.ConnectException: Failed to connect to analytics.plex.tv/0.0.0.0:443
	at okhttp3.internal.connection.RealConnection.connectSocket(SourceFile:14)
	at okhttp3.internal.connection.RealConnection.connect(SourceFile:14)
	at okhttp3.internal.connection.StreamAllocation.findConnection(SourceFile:36)
	at okhttp3.internal.connection.StreamAllocation.findHealthyConnection(SourceFile:1)
	at okhttp3.internal.connection.StreamAllocation.newStream(SourceFile:6)
	at okhttp3.internal.connection.ConnectInterceptor.intercept(SourceFile:5)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:10)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:1)
	at okhttp3.internal.cache.CacheInterceptor.intercept(SourceFile:22)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:10)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:1)
	at okhttp3.internal.http.BridgeInterceptor.intercept(SourceFile:22)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:10)
	at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(SourceFile:9)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:10)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:1)
	at com.plexapp.plex.application.i2.n.a.intercept(SourceFile:7)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:10)
	at okhttp3.internal.http.RealInterceptorChain.proceed(SourceFile:1)
	at okhttp3.RealCall.getResponseWithInterceptorChain(SourceFile:13)
	at okhttp3.RealCall.execute(SourceFile:9)
	at com.plexapp.plex.application.i2.o.i$c.a(SourceFile:12)
	at com.plexapp.plex.application.i2.o.c.a(Unknown Source:6)
	at com.plexapp.plex.application.i2.o.i$c.a(SourceFile:33)
	at com.plexapp.plex.application.i2.o.i$c.a(SourceFile:6)
	at com.plexapp.plex.application.i2.o.j.run(SourceFile:1)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:458)
	at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:307)
	at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:302)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:764)
Caused by: java.net.ConnectException: failed to connect to localhost/127.0.0.1 (port 443) from /127.0.0.1 (port 36100) after 10000ms: isConnected failed: ECONNREFUSED (Connection refused)
	at libcore.io.IoBridge.isConnected(IoBridge.java:278)
	at libcore.io.IoBridge.connectErrno(IoBridge.java:187)
	at libcore.io.IoBridge.connect(IoBridge.java:129)
	at java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:137)
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:390)
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:228)
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:212)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:436)
	at java.net.Socket.connect(Socket.java:631)
	at okhttp3.internal.platform.AndroidPlatform.connectSocket(SourceFile:1)
	at okhttp3.internal.connection.RealConnection.connectSocket(SourceFile:9)
	... 31 more
Caused by: android.system.ErrnoException: isConnected failed: ECONNREFUSED (Connection refused)
	at libcore.io.IoBridge.isConnected(IoBridge.java:267)
	... 41 more

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