[BUG] Live TV - Channel Guide - Oops something went wrong

Hi,

I am having issues with the Android TV Plex Client (Beta version installed - although has been happening for awhile now).

Essentially, whenever I click the Channel Guide, I am presented with “Oops something went wrong. Please try again”.

The channel guide works perfectly with the web client, desktop player and iOS clients, however Android consistently fails.

Some snippets from Plex client network logging that occur once clicking to display the channel guide:

05-04 10:18:24.865  i: Hello, Plex for Android world (debug: false)!
05-04 10:18:24.865  i: App version: 7.15.0.10182 (720534625)
05-04 10:18:24.865  i: Nano server version: 1.15.1.948-da754f15a
05-04 10:18:24.865  i: Manufacturer: NVIDIA  Device: darcy  Model: SHIELD Android TV  Product: darcy  Version: 8.0.0
05-04 10:18:24.866  i: Screen size: Large Screen density: XHigh Resolution: 1920x1080 DPI: 320 Touchscreen: false  Marketplace: com.android.vending  Architecture: arm64-v8a
05-04 10:18:24.866  i: Showing toast: Network logging has started
05-04 10:18:34.399  i: [pms] /192.168.86.47:63811 - GET 
05-04 10:18:34.440  i: [pms] /192.168.86.47:63812 - GET /favicon.ico
05-04 10:18:41.007  i: [pms] /192.168.86.47:63813 - GET 
05-04 10:18:41.267  i: [pms] /192.168.86.47:63814 - GET /logging
05-04 10:18:43.259  i: [UpdateChannelsJob] Syncing programs for channel My Newscast (id=21830)
05-04 10:18:43.267  w: [UpdateChannelsJob] No selected server, unable to provide any programs.
05-04 10:18:44.682  i: [pms] /192.168.86.47:63815 - GET /logging
05-04 10:18:51.723  i: [UserAction] Navigate back.
05-04 10:18:51.744  i: Resuming HomeActivity.
05-04 10:18:51.748  i: [PlexHubBrowseFragment] Refreshing transient hubs...
05-04 10:18:51.751  i: Fetching [method:GET] https://plex.server-domain.com:443/hubs?includeEmpty=1&includeExternalMetadata=1&includeLibraryPlaylists=1&includeStations=1&includeTrailers=0&onlyTransient=1&X-Plex-Token=...y1vg&includeExternalMedia=1
05-04 10:18:51.751  i: [MyPlexRequest] Refreshing providers (empty token: false)
05-04 10:18:51.751  i: Fetching [method:GET] https://plex.tv/media/providers?auth_token=...y1vg&includeExternalMedia=1
05-04 10:18:51.822  i: [device] Preparing to update reachability of a set of 0 devices (force=false). com.plexapp.plex.net.q@d22816a
05-04 10:18:51.822  i: [MediaProviderMerger] Starting to fetch providers. Device has nano: true | Bypass nano proxy: true
05-04 10:18:51.849  i: [PromotedHubsDelegate] Cancelling previous discovery.
05-04 10:18:51.850  i: [PromotedHubsProvider] No media providers discovered, waiting...
05-04 10:18:52.005  i: Fetching [method:GET] https://plex.server-domain.com:443/hubs/home/continueWatching?X-Plex-Token=...y1vg&X-Plex-Container-Start=0&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:52.006  i: Fetching [method:GET] https://plex.server-domain.com:443/hubs/home/onDeck?X-Plex-Token=...y1vg&X-Plex-Container-Start=0&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:52.229  i: Fetching [method:GET] https://plex.server-domain.com:443/hubs/home/recentlyAdded?type=2&X-Plex-Token=...y1vg&X-Plex-Container-Start=0&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:52.261  i: Fetching [method:GET] https://plex.server-domain.com:443/hubs/home/recentlyAdded?type=1&X-Plex-Token=...y1vg&X-Plex-Container-Start=0&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:53.574  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/hubs/discover?includeExternalMetadata=1&includeLibraryPlaylists=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly=1&X-Plex-Token=...y1vg&includeExternalMedia=1
05-04 10:18:53.691  i: Creating MediaProviderSectionActivity.
05-04 10:18:53.700  i: [Boot] MediaProviderSectionActivity took 8ms to run create behaviours.
05-04 10:18:53.720  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/all?type=1,4&beginsAt>=%2B1s&beginsAt<=%2B1h&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=...y1vg&X-Plex-Container-Start=6&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:53.720  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/all?type=1,4&beginsAt<=now&endsAt>=%2B1s&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=...y1vg&X-Plex-Container-Start=6&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:53.725  i: Resuming MediaProviderSectionActivity.
05-04 10:18:53.797  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/sections/2/all?type=4&beginsAt>=1556989200&beginsAt<=1557003600&mediaAnalysisVersion=1&sort=beginsAt&X-Plex-Token=...y1vg&X-Plex-Container-Start=6&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:53.798  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/hubs/playlists/rec?X-Plex-Token=...y1vg&X-Plex-Container-Start=6&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:53.839  i: Fetching [method:GET] https://plex.server-domain.com:443/tv.plex.providers.epg.xmltv:19/sections/1/all?type=1&beginsAt>=now&sort=mediaHeight:desc,mediaAnalysisVersion:desc,beginsAt&X-Plex-Token=...y1vg&X-Plex-Container-Start=6&X-Plex-Container-Size=30&includeExternalMedia=1
05-04 10:18:57.539  i: [PromotedHubsProvider] No previously promoted hubs
05-04 10:19:00.112  i: [pms] /192.168.86.47:63817 - GET /logging
05-04 10:19:17.952  i: Creating TvHostActivity.
05-04 10:19:17.956  i: [Boot] TvHostActivity took 4ms to run create behaviours.
05-04 10:19:17.977  i: Resuming TvHostActivity.
05-04 10:19:18.421  i: "Fetching /media/providers"
05-04 10:19:18.436  i: [RequestHandlerModule] Requesting: {serverIdentifier: 21411babcf83feb167eb52b85679f738380647d9, providerIdentifier: null, path: /media/providers}
05-04 10:19:18.577  e: "Applet error: {\n  \"line\": 307,\n  \"column\": 1653,\n  \"sourceURL\": \"index.android.bundle\"\n}"
05-04 10:19:18.577  i: [NavigationControllerModule] Navigating back: tvgridview
05-04 10:19:18.590  i: "Fetching /tv.plex.providers.epg.xmltv:19/grid?type=1,4&excludeElements=Genre,Director,Writer,Role&beginsAt%3E=1556949600&beginsAt%3C=1556989200"
05-04 10:19:18.590  i: [RequestHandlerModule] Requesting: {serverIdentifier: 21411babcf83feb167eb52b85679f738380647d9, providerIdentifier: tv.plex.providers.epg.xmltv:19, path: /tv.plex.providers.epg.xmltv:19/grid?type=1,4&excludeElements=Genre,Director,Writer,Role&beginsAt%3E=1556949600&beginsAt%3C=1556989200}
05-04 10:19:18.840  e: "Applet error: {\n  \"line\": 307,\n  \"column\": 1653,\n  \"sourceURL\": \"index.android.bundle\"\n}"
05-04 10:19:18.841  i: [NavigationControllerModule] Navigating back: tvgridview
05-04 10:19:21.396  i: [pms] /192.168.86.47:63818 - GET /logging

Some logs from adb logcat:

05-04 10:22:52.660  3375  3375 D hwcomposer: hwc_getActiveConfig: returning 0
05-04 10:22:52.660  3728  3797 D WindowManager: handleComboKeys keyCode: 23, keyAction: 0
05-04 10:22:52.810  3728  3797 D WindowManager: handleComboKeys keyCode: 23, keyAction: 1
05-04 10:22:52.813  3728  4647 I ActivityManager: START u0 {cmp=com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity (has extras)} from uid 10050
05-04 10:22:52.815  3376  3376 E powerHAL::common: Unknown power hint: 0x8
05-04 10:22:52.819  8865  8865 D Answers : Logged lifecycle event: PAUSE
05-04 10:22:52.825  8865 10347 D ViewRootImpl: windowFocusChanged false com.plexapp.android
05-04 10:22:52.826  3728 10468 W NvAppProfileService: App Profiles: Enabled
05-04 10:22:52.829  4537  5237 I zygote64: Looking for service vendor.nvidia.hardware.power@1.0::IPower/default
05-04 10:22:52.832  4537  5237 I zygote64: Starting thread pool.
05-04 10:22:52.834  8865  8865 W FirebaseRemoteConfig: No value of type 'String' exists for parameter key 'sessions_feature_enabled'.
05-04 10:22:52.835  8865  8865 D FirebasePerformance: Creating a new Non Verbose Session: 47548ca1f9134808b14324719a7f8ada
05-04 10:22:52.839  8865  8865 D ReactNative: ReactInstanceManager.ctor()
05-04 10:22:52.855  8865  8865 D ReactNative: ReactInstanceManager.createReactContextInBackground()
05-04 10:22:52.855  8865  8865 D ReactNative: ReactInstanceManager.recreateReactContextInBackgroundInner()
05-04 10:22:52.856  8865  8865 D ReactNative: ReactInstanceManager.recreateReactContextInBackgroundFromBundleLoader()
05-04 10:22:52.856  8865  8865 D ReactNative: ReactInstanceManager.recreateReactContextInBackground()
05-04 10:22:52.856  8865  8865 D ReactNative: ReactInstanceManager.runCreateReactContextOnNewThread()
05-04 10:22:52.856  8865 10469 D ReactNative: ReactInstanceManager.createReactContext()
05-04 10:22:52.856  8865  8865 I FirebasePerformance: Session ID - 47548ca1f9134808b14324719a7f8ada
05-04 10:22:52.856  8865  8865 D Answers : Logged lifecycle event: START
05-04 10:22:52.857  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.ARTGroupViewManager
05-04 10:22:52.857  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.a
05-04 10:22:52.857  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.ARTShapeViewManager
05-04 10:22:52.857  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.b
05-04 10:22:52.858  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.ARTTextViewManager
05-04 10:22:52.858  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.e
05-04 10:22:52.859  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.checkbox.ReactCheckBoxManager
05-04 10:22:52.860  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.uimanager.f
05-04 10:22:52.860  8865  8865 D Answers : Logged lifecycle event: RESUME
05-04 10:22:52.861  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.picker.ReactDialogPickerManager
05-04 10:22:52.862  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.drawer.ReactDrawerLayoutManager
05-04 10:22:52.862  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.picker.ReactDropdownPickerManager
05-04 10:22:52.862  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.scroll.ReactHorizontalScrollViewManager
05-04 10:22:52.864  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.scroll.ReactHorizontalScrollContainerViewManager
05-04 10:22:52.864  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.progressbar.ReactProgressBarViewManager
05-04 10:22:52.864  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.progressbar.b
05-04 10:22:52.865  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.scroll.ReactScrollViewManager
05-04 10:22:52.866  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.slider.ReactSliderManager
05-04 10:22:52.867  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.slider.c
05-04 10:22:52.867  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.switchview.ReactSwitchManager
05-04 10:22:52.868  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.switchview.c
05-04 10:22:52.868  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.toolbar.ReactToolbarManager
05-04 10:22:52.869  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.webview.ReactWebViewManager
05-04 10:22:52.870  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.swiperefresh.SwipeRefreshLayoutManager
05-04 10:22:52.870  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.ARTSurfaceViewManager
05-04 10:22:52.871  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.art.d
05-04 10:22:52.871  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.frescosupport.FrescoBasedReactTextInlineImageViewManager
05-04 10:22:52.871  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.frescosupport.a
05-04 10:22:52.872  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.image.ReactImageManager
05-04 10:22:52.873  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.modal.ReactModalHostManager
05-04 10:22:52.873  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.modal.b
05-04 10:22:52.874  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.ReactRawTextManager
05-04 10:22:52.874  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.i
05-04 10:22:52.874  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.textinput.ReactTextInputManager
05-04 10:22:52.875  3728 10420 I WindowManager: WindowState() - found Launcher @ mAppToken:AppWindowToken{5e98e48 token=Token{940e0eb ActivityRecord{55b1c3a u0 com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity t3439}}}
05-04 10:22:52.876  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.textinput.s
05-04 10:22:52.877  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.ReactTextViewManager
05-04 10:22:52.878  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.l
05-04 10:22:52.879  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.view.ReactViewManager
05-04 10:22:52.880  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.viewpager.ReactViewPagerManager
05-04 10:22:52.880  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.ReactVirtualTextViewManager
05-04 10:22:52.881  8865 10469 W unknown:ViewManagerPropertyUpdater: Could not find generated setter for class com.facebook.react.views.text.o
05-04 10:22:52.881  8865 10469 D ReactNative: Initializing React Xplat Bridge.
05-04 10:22:52.888  8865 10469 D ReactNative: Initializing React Xplat Bridge before initializeBridge
05-04 10:22:52.891  3375  3375 D hwcomposer: hwc_getActiveConfig: returning 0
05-04 10:22:52.893  3728  8168 D VoldConnector: SND -> {1233 volume mkdirs /Android/data/com.plexapp.android/cache/}
05-04 10:22:52.893  3228  3233 E Vold    : Failed to find mounted volume for /Android/data/com.plexapp.android/cache/
05-04 10:22:52.893  3728  3801 D VoldConnector: RCV <- {400 1233 Command failed}
05-04 10:22:52.896  8865 10347 D ViewRootImpl: windowFocusChanged true com.plexapp.android
05-04 10:22:52.897  8865 10432 W ContextImpl: Failed to ensure Android/data/com.plexapp.android/cache: 400
05-04 10:22:52.900  8865 10469 D ReactNative: Initializing React Xplat Bridge after initializeBridge
05-04 10:22:52.901  8865 10469 D ReactNative: CatalystInstanceImpl.runJSBundle()
05-04 10:22:52.903  4593  4593 D ControllerMapper_S: same binder for com.plexapp.android skipping
05-04 10:22:52.903  4593  4593 D ControllerMapper_S: notifyAppName com.plexapp.android old :com.plexapp.android
05-04 10:22:52.904  3728  8168 D VoldConnector: SND -> {1234 volume mkdirs /Android/data/com.plexapp.android/cache/}
05-04 10:22:52.905  3228  3233 E Vold    : Failed to find mounted volume for /Android/data/com.plexapp.android/cache/
05-04 10:22:52.905  3728  3801 D VoldConnector: RCV <- {400 1234 Command failed}
05-04 10:22:52.905  8865 10432 W ContextImpl: Failed to ensure Android/data/com.plexapp.android/cache: 400
05-04 10:22:52.908  3728 10420 D VoldConnector: SND -> {1235 volume mkdirs /Android/data/com.plexapp.android/cache/}
05-04 10:22:52.909  3228  3233 E Vold    : Failed to find mounted volume for /Android/data/com.plexapp.android/cache/
05-04 10:22:52.909  3728  3801 D VoldConnector: RCV <- {400 1235 Command failed}
05-04 10:22:52.909  8865 10432 W ContextImpl: Failed to ensure Android/data/com.plexapp.android/cache: 400
05-04 10:22:52.910  8865 10471 D ReactNative: ReactInstanceManager.setupReactContext()
05-04 10:22:52.910  8865 10471 D ReactNative: CatalystInstanceImpl.initialize()
05-04 10:22:52.910  8865 10471 D ReactNative: ReactInstanceManager.attachRootViewToInstance()
05-04 10:22:52.917  3728 10420 D VoldConnector: SND -> {1236 volume mkdirs /Android/data/com.plexapp.android/cache/}
05-04 10:22:52.917  3228  3233 E Vold    : Failed to find mounted volume for /Android/data/com.plexapp.android/cache/
05-04 10:22:52.917  3728  3801 D VoldConnector: RCV <- {400 1236 Command failed}
05-04 10:22:52.923  3728  3755 I ActivityManager: Displayed com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity: +100ms
05-04 10:22:52.924  8865 10432 W ContextImpl: Failed to ensure Android/data/com.plexapp.android/cache: 400
05-04 10:22:52.929  3728 10420 D VoldConnector: SND -> {1237 volume mkdirs /Android/data/com.plexapp.android/cache/}
05-04 10:22:52.929  3228  3233 E Vold    : Failed to find mounted volume for /Android/data/com.plexapp.android/cache/
05-04 10:22:52.929  3728  3801 D VoldConnector: RCV <- {400 1237 Command failed}
05-04 10:22:52.930  8865 10432 W ContextImpl: Failed to ensure Android/data/com.plexapp.android/cache: 400
05-04 10:22:52.942  8865  9559 D OpenGLRenderer: endAllActiveAnimators on 0x267c38c800 (q) with handle 0x26567fc460
05-04 10:22:52.946  3376  3376 E powerHAL::common: Unknown power hint: 0x8
05-04 10:22:52.948  3728  3784 I WindowManager: B2026652 WAR. Hide the surface com.plexapp.android/com.plexapp.plex.activities.tv17.MediaProviderSectionActivity
05-04 10:22:53.236  8865 10470 W ReactNativeJS: Use `shouldComponentUpdate` in an `observer` based component breaks the behavior of `observer` and might lead to unexpected results. Manually implementing `sCU` should not be needed when using mobx-react.
05-04 10:22:53.304  8865 10470 I ReactNativeJS: Running application "tvgridview" with appParams: {"initialProps":{"proxyUri":"http://127.0.0.1:32500","providerIdentifier":"tv.plex.providers.epg.xmltv:19","serverIdentifier":"21411babcf83feb167eb52b85679f738380647d9","playbackContext":"tvgridview"},"rootTag":21}. __DEV__ === false, development-level warning are OFF, performance optimizations are ON
05-04 10:22:53.364  8865 10467 W FirebaseRemoteConfig: No value of type 'String' exists for parameter key 'sessions_feature_enabled'.
05-04 10:22:53.364  8865  8865 W FirebaseRemoteConfig: No value of type 'String' exists for parameter key 'sessions_max_length_minutes'.
05-04 10:22:53.364  8865  8865 D Answers : Logged lifecycle event: STOP
05-04 10:22:53.506  3728  3986 I WindowManager: WindowState() - found Launcher @ mAppToken:AppWindowToken{5e98e48 token=Token{940e0eb ActivityRecord{55b1c3a u0 com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity t3439}}}
05-04 10:22:53.508  8865 10347 D ViewRootImpl: windowFocusChanged true com.plexapp.android
05-04 10:22:53.511  3382  3382 D SurfaceFlinger: duplicate layer name: changing com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity to com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity#1
05-04 10:22:53.511  3375  3375 D hwcomposer: hwc_getActiveConfig: returning 0
05-04 10:22:53.520  4593  4593 D ControllerMapper_S: same binder for com.plexapp.android skipping
05-04 10:22:53.520  4593  4593 D ControllerMapper_S: notifyAppName com.plexapp.android old :com.plexapp.android
05-04 10:22:53.529  8865 10347 D ViewRootImpl: windowFocusChanged false com.plexapp.android
05-04 10:22:53.783  8865 10347 D ViewRootImpl: windowFocusChanged true com.plexapp.android
05-04 10:22:53.784  8865 10372 D ViewRootImpl: windowFocusChanged false com.plexapp.android
05-04 10:22:53.796  8865 10347 D ViewRootImpl: windowFocusChanged true com.plexapp.android
05-04 10:22:53.796  4593  4593 D ControllerMapper_S: same binder for com.plexapp.android skipping
05-04 10:22:53.796  4593  4593 D ControllerMapper_S: notifyAppName com.plexapp.android old :com.plexapp.android
05-04 10:22:53.803  3382  3382 D SurfaceFlinger: duplicate layer name: changing com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity to com.plexapp.android/com.plexapp.plex.reactnative.TvHostActivity#2
05-04 10:22:53.804  3375  3375 D hwcomposer: hwc_getActiveConfig: returning 0
05-04 10:22:53.809  4593  4593 D ControllerMapper_S: same binder for com.plexapp.android skipping
05-04 10:22:53.809  4593  4593 D ControllerMapper_S: notifyAppName com.plexapp.android old :com.plexapp.android
05-04 10:22:53.827  8865 10347 D ViewRootImpl: windowFocusChanged false com.plexapp.android
05-04 10:22:53.910  8865  9781 D tylerjroach.com.eventsource_android.a.a.a: line1: : -1
05-04 10:22:53.910  8865  9781 D tylerjroach.com.eventsource_android.a.a.a: SSE EVENT DATA: : -1
05-04 10:22:55.017  8865  8875 I zygote64: Background concurrent copying GC freed 288886(16MB) AllocSpace objects, 61(1220KB) LOS objects, 49% free, 20MB/40MB, paused 250us total 100.830ms

EPG XMLTV Snippet:

<?xml version="1.0" encoding="UTF-8"?>
<tv date="20190504092501 +0000" generator_info_name="ss-tvirl">
  <channel id="115">
    <display-name>Sky Sports Action</display-name>
    <icon src="http://speed.guide.smoothstreams.tv/assets/images/channels/115.png"/>
  </channel>
  <programme channel="115" start="20190504053000 +0000" stop="20190504070000 +0000">
    <title>Super 15 Rugby: Hurricanes v Melbourne Rebels</title>
    <desc/>
    <category>Rugby</category>
    <episode-num system="dd_progid">320295</episode-num>
  </programme>
  <programme channel="115" start="20190504073000 +0000" stop="20190504093000 +0000">
    <title>Super 15 Rugby: Highlanders v Chiefs</title>
    <desc/>
    <category>Rugby</category>
    <episode-num system="dd_progid">320296</episode-num>
  </programme>
  <programme channel="115" start="20190504100000 +0000" stop="20190504113000 +0000">
    <title>Super 15 Rugby: Brumbies v Blues</title>
    <desc/>
    <category>Rugby</category>
    <episode-num system="dd_progid">320297</episode-num>
  </programme>

Any assistance resolving this would be appreciated.

+1

Can confirm similar findings to l3uddz, since the implementation of the grid guide on the Plex native Android TV app. The tiles load in the other view and when selected launch the appropriate channel. Only when attempting to load the grid guide does it fail.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.