Some Live TV dont playable via Vbox

Server Version#: 1.32.3.7089
Player Version#:
Tuner Make/Model: Vbox 4144
Guide/Lineup name:
Using XMLTV?: yes
Channel number/Name:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hello, I have a vbox, everything is ok with it. I can see the TV with the vbox standalone app. But when connect to the PLEX via live tv and DVR, every EPG is visible but non of the channel are playable since 1 week. (Error code 5000) I tried everything (delete the Live TV) channel reading etc. Nothing… The vbox is working normally. I am from Hungary, I use the vbox EPG xmtv.

Try to downgrade to plex client 9.21.3. Last version have many bugs for live tv.
…

unforaunatelly I dont know how to “downgrade”: ( I hope they repair this bug in the very short time

Some friends hahe same issue(they doesn’t know how to downgrade), and I install Jellyfin on server for them.
You can download from here
https://m.apkpure.com/de/plex-stream-movies-tv/com.plexapp.android/variant/9.21.3.1621-APK
After uninstall the app from your device and install old one. On me the bug restart the app after few seconds of playing. Old version works OK. I post all the problems here and contact per email plex support, but nobody cares. Maybe we must wait long time until they will fix it…

thanks but this live tv character error is not because of the server? do i have to downgrade the server or the player programs?

Player App. At least for me and my friends, the issues are from plex app on the phones, tablets or TV. Downgrade fix the problems. Check the video from my post. I don’t see until now any app to fail like plex app. The app is restarting then ask me to clean the cache. Wt…

Sorry but I have Apple devices. This is android:(

That’s heavy then. I installed Jellyfin for some friends for the same reason… Now they use other app because of plex :roll_eyes:

You don’t have any android device for testing?

No. I will wait.

If you search on reddit you will find many posts about bugs from 23 mai when they released plex Player Update.
Is possible to wait long time until developers will fix something. They can easy remove the app from play store, app store and so on. Then we can use older version until they can fix the bugs. Does not interest anyone from plex. :unamused:

I dönt understand why is this bug again. It was reported and repeared months ago. And now again this bad character chain problem

No idea. I understand that the apps are complicated and have many stuff inside, but for that are beta versions. To get crash reports and bugs before releasing officially.
What makes me mad is that the plex support is 0.
Just install on your server Jellyfin for backup and use Xteve

Hi,

I have the same problem described here…

This was an issue with older Plex versions, meaning the TV channels that had spaces or special characters in their names would not work. The error was always Could not Tune the channel. This got fixed, and now it seems that it reappeared along with the latest server version. I downgraded the Plex Server ( running on windows 11 ) to 1.32.2.7100 from 1.32.3.7162 , and now Live TV works again.

Seems that the server itself is the issue, not the players.

Waiting also for an update regarding the bug and fix to know when I can start updating again the server version.

Mihail

1 Like

According to the feedback received - this appears to be a regression that came in between 1.32.2.7100 and 1.32.3.7089

I have referred this to the development team

I will look in this forum thread to see if we have any uploaded debug server logs showing the problem

thanks!

Hi,

You may find logs for the older version, where it works

Plex Media Server Logs_2023-06-13_17-17-27

Plex Media Server Logs_2023-06-13_17-17-27.zip (640.0 KB)

And here after I re-upgraded, and the channels with spaces or other characters do not work, while the ones that do not contain them ( very few ) are working, just like it happened last time with this issue:
Plex Media Server Logs_2023-06-13_17-25-29.zip (795.1 KB)

Also an extract from the XML file that the vbox is sending ( tried to upload it here, but it does not allow xml files ):

BR,
Mihail

Many thanks

We have found a problem and a fix is being produced. I will see if I can get an early release build to share with anyone happy to try out

Hi,

Super, I am willing to try it out.

Thanks,
Mihail

@Mihail_RO I sent builds to you and also to @NTLX

Sorry, it is not good yet. I tiried 6-7 tv channels, two doesn’t start (RTL HD, TV2 HD), others yes.
Plex Media Server Logs_2023-06-15_13-51-22.zip (4.3 MB)