Recently (sometime in the last month or so) on my Roku Ultra, when I rewind (actually when I navigate to any particular position in the video) and then play, I see the loading 33%… which stops and restarts and then playing starts from the beginning of the video instead of where I was on the navigation bar.
This is happening playing from the plex server on my local network, not remote.
Before this was happening, I remember that frequently when I pressed play I’d get an error screen saying there had been a problem loading the video and giving me an option to retry. Retrying worked 99+% of the time.
I don’t know if this is a change on the client or the server, but both are up-to-date.
This happens incredibly frequently and is incredibly annoying as I try to remember where I was, and sometimes happens again when I navigate back to where I was, so I have to navigate again (which isn’t all that quick).
This! I am experiencing the exact same behavior. Roku Ultra, Synology DS418play. The scenario is:
I record NBC Nightly News every day (this also happens to other shows, not just the news). Most days we watch it after it has finished recording. I do not run auto commercial skip on this show because it gets it horribly wrong.
At the commercial, I always use the remote to skip it. I click six times (or whatever) and the 33% shows on the screen like normal, however it then immediately reverts to 13%, grinds for a bit, and starts the video at the beginning.
As soon as the video starts at the beginning, playing around with it I have discovered that if I immediately fast forward to the position I want (say, 22:30) and press play it will usually, but not always, start there.
The next commercial break the same thing happens: I fast forward, 33% to 13%, video to the beginning, fast forward again to the new position (say 24:40), usually works.
This behavior started relatively recently, but I don’t know exactly when. Past two to three weeks. I’m willing to revert to a few previous versions when I have time to test, but it won’t be soon.
I’m happy to provide logs if needed.
Thanks for confirming it isn’t only me!
When/If you get around to testing, (assuming Plex hasn’t fixed the issue before that ) please reply w/ whatever you find, positive or negative.
Also, I can see how I could revert the server version (although I wonder about possible db issues), but I don’t know any way to revert or actually influence in any way the client version on my roku.
I have this issue also with the released and beta versions of Roku app, it’s very frustrating trying to fast forward and then end back at the beginning. I wonder if this has anything to do with their prep of the “skip intro” code.
I noticed that my .mp4 files don’t have this issue, however recorded videos and ripped movies (.mkv) have this issue.
@ljunkie Thanks for the update, and .
Could you tell us generally where you think the problem is, ie server or client and if client is it Roku specific?
It was a client regression. It affected the scenario of a seek failing and the Roku attempting to restart/resume after a failure. During the seek, the position was set to 0 but it was seeking to X. Upon a failure, we attempted to restart/resume using the current position, which ended up being 0.
I added the Plex preview channel (thank you for the link) and tested last night, and it works.
I encountered a couple of times when I went back 10-20sec and it just reloaded right away, a couple of times when it restarted once and then loaded, and several more times (seeming more frequent after about 1/2 through the video) when it decided there was an error and gave me the screen asking to retry (and I forget the other options because I always have selected retry and it has (I think) always succeeded when I do.
My Roku stick updated the Plex Preview to Version 6.6 Build 5. And I am still having the fast forward issue.
If I fast forward or rewind, there is no movement. It just goes back to where I started from.
) please reply w/ whatever you find, positive or negative.