Server Version#: 1.30.1.6562 Player Version#: 9.23.0 Hi, today, the Google Play Store updated my Plex App to the most recent version ( 9.23.0 ) and when I opened it a few minutes ago, I thought the media scanner went haywire since all, I mean literally every single thumbnail, was seemingly lost. F…

Can someone confirm this bug? Or possibly confirm that it is working on your device and just a configuration mistake on my side?

I don’t think you’re doing anything wrong I made a music video library in an “other videos” type library months ago and used my own .jpg in the folder None of them show up in any android tv device or HTPC It works in Plex for Windows and android mobile so it sure seems like a bug

Just noticed that if there are subfolders, it partially shows the correct thumbnails (i.e. for the first few videos), but then again subfolders cause Plex to display all items in a 3 by X grid instead of the normal 2 by X. I’m sure that’s all something the Plex Devs would have to look into. [Only…

So it seems this bug has only been occurring since 9.23.0. In 9.21.3, all thumbnails load correctly. Tested both versions side by side on my phone.

Still persists in 9.24.0 . Could we maybe get some feedback by the devs that it’s currently being worked on or at least tracked? I don’t want to ping random devs, something like a quick “WIP” would be awesome.

Still persists in 9.29.0 . Unlike the Windows app, I feel like half the user experience is circumventing severe chronic bugs that exist for as long as I use the app. Even more worrysome is that I reported the bug literally mere days after the problematic update released and after almost 3 months, no…

[Bug] Plex on Android shows 'Background' image as thumbnail

Plex Players

Super4Jet June 20, 2023, 9:35am 9

Issue persists in 9.25.0.

Topic		Replies	Views
[Bug] (Continued in 2024) Plex on Android shows ‘Background’ image as thumbnail Plex Players server-synology , android-mobile-legacy	5	109	June 15, 2025
No thumbnails for shows, movies, live TV... on new Plex for Android (Mobile) App Plex Players android-mobile	4	153	August 27, 2025
Bug: Plex shows background images as if they were posters on Android TV, Samsung Tizen, and LG WebOS Plex Players server-linux , android-tv , lg-webos , samsung-tizen	29	830	May 7, 2026
Posters, Thumbnails, etc do not load properly on older Android versions Plex Players android-mobile	5	323	September 8, 2025
[BUG] Plex for Android 8.21.2 breaks video thumbnail previews in playlists & folders Plex Players android-tv	1	164	November 13, 2021

[Bug] Plex on Android shows 'Background' image as thumbnail

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