[bug] Plex Web/Plex Android - not all collections shown in library poster view

Server Version#: 1.41.3.9232
Player Version#: Plex Web 4.142.1 (app.plex.tv)
Player Version#: Plex on Fire-TV 10.24.0.2257
Player Version#: Plex on Android (Mobile) 10.24.0.2257

I have a couple of larger movie libraries configured to hide movies when they are in a collection.

When viewing a library sorted by title, I can see numerous collection with their individual titles being hidden…

… BUT not all of them.

Some collections are not there and their movies are listed instead. This is a bug.

Here’s that library randomly sorted:
image
No collections are shown.

Now, let’s sort by title (alpabetically):
image
The number of elements go down (expected).

I can see the posters of collections, but I can see also posters from movies that are in a collection:

On the screnshot above, you can see two collections (green border), but also four movies that are in a collection, but are shown as individual movies (red border).

Changing to collection view, I can see ALL collections:

Here’s a proof that the movies from poster view are in the collections:



It’s not only those two collections that are missing from the library’s poster view… and I cannot detect a pattern what is missing and what isn’t.

None of the collections missing is a smart collection - all of them are the “good old ™” classic collection type.

The behavior is the same for other browsers as well as other Plex Web versions (like the version bundled with PMS), too.

Edit: All screenshots were taken from Plex Web, but the experience is the same also for the Android player on Fire-TV and Android Mobile. I don’t have any other players to test it with.

Edited the first thread post in order to share that it’s not just Plex web but also the different Plex players for Android… maybe it’s not just a view issue but some more complex issue in my database?

Maybe som kind soul from Plex dev contacts could help me to make sure that this does not become a permanent issue?

I am willing to assist in any tests.

Cheers

I don’t want mean to be an annoyance. Is there any chance for this behavior to be analyzed by somebody? Can I help by providing logs? Or is this bug already in Plex’s list of known bugs?

I would love to receive some assistance on this, please.

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