Server Version#: 1.20.4.3517
Player Version#: 3.5.0
Plexamp on my Pixel 4a has always been something of a mixed bag - sometimes it works perfectly first time, sometimes it takes 3-4mins to load a song before eventually starting to work, sometimes it just shows a black screen that can only be resolved with multiple restarts.
Starting today I can no longer listen to music at all - it just starts cycling through songs endlessly without playing a second of any of them. I’m hosting my collection on a Raspberry Pi 4 model B. Logs attached here. Share Debug Logs.zip (187.7 KB)
I’ve paid for a Plex Pass for 8 months now, but strongly considering cancelling and moving to an alternative solution if this can’t be promptly resolved - for a premium service it’s pretty hideously buggy.
I am experiencing this skipping of music files in both Plex for FireTV and Plexamp for iOS. Issue started earlier this week, I suspect after the latest server update.
This only appears to happen with music only. Movies and shows play fine.
It doesn’t matter if the music is within a playlist or album, it skips until it can play something… maybe from cache.
My Android Plexamp and Plex app currently do not experience this issue.
Based on Plexamp log, getting 403 (forbidden) from server:
Jul 22, 2021 18:00:07.436 [0x6eb5f000] INFO - Cache: Network error (403) occurred, we might want to kick off recovery (still 0 bytes in network buffer).
Jul 22, 2021 18:00:07.999 [0x6dfe3000] INFO - Cache: Network error (403) occurred, we might want to kick off recovery (still 0 bytes in network buffer).
Jul 22, 2021 18:00:08.368 [0x6e8a3000] INFO - Cache: Network error (403) occurred, we might want to kick off recovery (still 0 bytes in network buffer).
Jul 22, 2021 18:00:08.832 [0x6dfe3000] INFO - Cache: Network error (403) occurred, we might want to kick off recovery (still 0 bytes in network buffer).
You have debug logs disabled on the server but there are no entries between:
Jul 22, 2021 17:50:16.554 [0x7000072bf000] WARN - QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Jul 22, 2021 18:06:07.477 [0x700006ea7000] WARN - JobManager: Could not find job for handle 1291
@elan
Thank you.. that enabled me to do some testing.
Based upon what you said, I did some investigation.
My Android PLEXAMP was converting playback from FLAC to OPUS and working fine. When I set to maximum over cellular, it shows up as direct play as FLAC and continues to work.
My iOS Plexamp was set to maximum direct play FLAC over wifi and cellular… which is skipping, however if i changed to a lower bitrate, it started playing in OPUS.
The behavior unfortunately doesn’t help explain why you’re getting the 403. Do you have any weird proxies in the middle? Can you enable debug logging on the server and hit it in such a way that it skips and then provide logs?
Debug enabled.
Rebooted the computer the server is on and tested with Plexamp for iOS and FireTV.
No proxies enabled.
Music plays fine in web player on local network.
Thank you Elan.
Yes it is a shared User Account. I enabled download and it now works.
CHEE HOO!
It had worked without issue before, so I never considered that as the problem.
Thank you for your help. I appreciate your participation with in the forums and continued customer feedback/support to making PLEX the best. You are the best too.
Mahalo,
-End
