[BUG REPORT] Android TV client shows no content when switching to Managed User from full user

Plex Players Streaming Devices
1

Server Version#: 1.30.3.6509 (repros with non beta server as well)
Player Version#: 9.13.1.37459 (853091633)
Plex Client Log 12.29.22.104700 AndroidTV Nvidia Shield Pro 2019.txt (5.0 MB)
Plex Media Server Logs_2022-12-29_11-07-56.zip (3.8 MB)
Client Device: Nvidia Shield Pro 2019

Issue: When switching from a full user account to a managed home user profile from the “Switch User” interface the interface comes up completely empty saying “No items to display”. However, if I force quit the app, and then select the manage user from first launch of the app it shows the managed users content without issue. Repo is 100%, in the logs attached this was repro’d at around 10:50:00 on 12-29-22.

The same issue does not occur when switching from a full user to another full user, or from a managed user to a full user.

Not sure if it is related, but I noticed when I launch fresh (after a reboot or force close for example) and select a full user, the Home content display defaults to the Discover item, even though that is not the top item in my list of pinned home items.

2 Likes
2

I have something similar, except my account is the only one affected. Home Users don’t work (except via the Windows Client), but friends with access work fine.

Server (Docker PMS): 1.30.0.6486
Windows Client: 1.60.1.3413-533a7645
Android: 9.13.1.37459

3

I’m facing this as well!

4

Thanks for the report, the fix will be available in the next version, 9.14.0. It’s is scheduled to be launched next week.

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.