Server Version: Version 1.30.0.6486
Player version: 9.13.0.37059
Within the last week I’m having an intermittent problem with both my shield clients. The Client boots to an empty home screen that just says “No Items to Display this directory appears to be empty.” The interface is completely frozen and I can’t do anything other than force close the app. Launching the app again just results in the same broken interface. Rebooting the shield also doesn’t make a difference.
If I come back to it some hours later it may work, it may not. There doesn’t appear to be much of any rhyme or reason to when it does and does not work.
I of course don’t have any client logs because when the problem occurs I can’t get into the settings to turn on logging…
What’s interesting is if you wait you can see my pinned libraries pop up on the left hand side but the interface never unfreezes.
Anyone else running into this?
I see there’s a new beta that supposedly addresses crashing at startup, but it isn’t showing as available for me yet in the play store. Once I get the new version I’ll monitor and post back.
I get this when I switch User accounts. Using the Back key will usually expose the left-side menu and I can move to a different library, which usually clears it up for that session.
ah yeah i missed that thread. glad I’m not alone. I’ll have to try some of those suggestions.
I had made some firewall rule changes related to plex right around the same time this started happening so i was trying to figure out if I caused it or if it was a bug.
Ok I can give this a try. It’s better in the newest beta but it still happens occasionally. But as suggested above I can hit back on the remote and regain control of the interface that way now at least.
client-log.txt (4.7 MB)
I edited out my IP address from the logs as it’s a static and I don’t want to be advertising it.
I turned my TV on about an hour or so ago (4-430 CST) and experienced the empty home screen again.
It appears to be failing to connect to my remote server frequently? I see a lot of connection errors which is interesting as that’s where I stream from 99% of the time unless I’m doing 4k remux, then its the local server on the lan.
I have no noticeable issues with connectivity to that server besides the initial home screen being empty. But after backing out to the server list and back into my home view its fixed.
I think this is an app issue as oppose a server issue, the update before the new plex startup, with the sound, works and all pinned libraries shown without any missing for a few seconds. Not sure if anyone wants to roll back to an earlier version and confirm the same thing? Hopefully this can get fixed or reverted back.
