[BUG REPORT] video stutters with pass through DTS-HD (nvidia shield)

Plex Players Streaming Devices
1

Server Version#: Version 1.20.1.3252 (FreeBSD)
Player Version#:8.6

A few videos (all concerts) have this behavior. They play fine with AC3 or stereo, but stutter as soon as I select the DTS-HD track. This is pass-through to my receiver for all codecs.

logs attached
log-issue-nvidia.txt (112.3 KB)

2

Devs can you please acknowledge or let me know what else you need? I’m having to use inferior sound so I can watch the concerts.

3

This is a known issue with Plex and Emby as they both use exoplayer. The deficiency exists with content that uses DTS-HD Master Audio with 96kHz or 192kHz. Google needs to solve this issue deep in the AndroidTV OS. If you play the same content with Gallery player or KODI, it will not drop video frames. Google, Nvidia and Plex are all aware of the issue with exoplayer.

4

Thanks for the update. The audio is indeed 96kHz on the video that had this issue.

5

Thanks, have been driving myself crazy and avoiding DTS as much as possible, but sometimes it’s the only thing on offer.
Can someone recommend another SmartTV platform (not Android based) that doesn’t have this problem? I’m about to buy a 65" OLED, so if this persists will avoid Sony (sadly).

6

Hello, Thank you for info… Yesterday i spent come hour to find how is the problem…
The bug has not been fixed?

I Have nVidia Shield 2017 (as Player and Server) + AVR Marantz NR1607 and QNAP TS228A

7

I’ve been trying to get help with a similar issue for about a week now. I finally found this thread. I have 2 videos with 96 KHz sampling rate and they show significant video stuttering… I wish it would be fixed but I suppose it’s not a priority. Don’t know if it helps to up vote a bug somewhere?

Playback issues with DTS-HD MA in MKV files
8

This issue is resolved for DTS-HD Master Audio 96/192kHz with the 8.12 beta releases.

Playback issues with DTS-HD MA in MKV files
9

That’s great news.
If I install the BETA, will it automatically get updated when the final comes out on google play or am I going to break the automatic updates?

10

It should update to the public release of 8.12 once available.

11

That did it. No more stutters. Thank you.

12

Is there a way to get hold of an APK to sideload this onto the nVidia Shield Pro?

13

The latest public 8.12.x already contains this fix

14

Tested multiple DTS-HD MA 96khz streams and the video is playing smoothly now. Thank you!!

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