BUG - Shield - latest Beta - aspect ratio SD wrong (squashed) when enabling auto resolution switching

Plex Players Player Betas
1

Playing SD content on the latest beta on both my Shield Pro 2019 and Shield 2017 results in a squashed picture when switching on resolution matching.

Logs:
Shield client latest beta log.zip (24,1 KB)

Best regards
Ekomax

2

@BigWheel
Could you take a look?

Bes regards
Ekomax

3

There’s a similar thread with discussion here, too:

4

@Volts
Thanks. any update on this?

Best regards

5

Nope! I just noticed the similarity in the topics, thought you’d want to go commiserate and share notes with other people having a similar issue. :slight_smile:

6

Not heard anything at all. The fix that works for me is to just switch to the older player when I am watching SD DVD content. It’s annoying but I can live with it until they hopefully fix it.

I haven’t updated my other SHIELD yet because of this issue. I only updated this one so quickly as I wanted to try the HDR on SDR TV fix Nvidia rolled out. That seems to work great for me so now I can watch HDR content with corrected colours on my SDR 4K TV. Just can’t watch DVD content properly instead (without messing around with settings). :wink:

7

@BigWheel
@sixones
@romancamelia

Hi, is there any update with the problem of squashed aspect ratio with SD videos when automatic resolution switching is enabled?

Best regards
Ekomax

Sorry for my bad english

8

I’ve got the same issue here, hopefully this gets fixed soon.

9

@sixones
@romancamelia
@BigWheel

New Beta doesnt fix the problem!

Any update?

Best regards
Ekomax

10

@DaveBinM
Could you take a look? No respose from the others anymore.

Best regards

Ekomax

11
12

@ChuckPa
Could you take a look?
Thx Ekomax

13

Please stop pinging so many Plex staff/employees. As I’ve mentioned before, we’re aware of the issue and are tracking it internally. At this point in time, I don’t have any further updates.

14

@DaveBinM
Pardon me!
Ok, but after almost a month without reaction it would be nice to hear if a problem can be solved or not. i do not mean to be rude. but some update would be nice. nothing more nothing less.

sorry for my bad english

best regards

15

It can be solved, and is tracked internally. However, I don’t have any further news on this issue at the moment.

16

@DaveBinM
Thanks

17

Would you be able to provide a sample that has this issue? Will take a look as soon as I can.

18

@sixones
sent you link to download as soon as i‘m home from work.

thank you for your help

19

@sixones
sent you PM with sample links

Thanks for your help

best regards Ekomax

20

@sixones
Where you able to look at the problem?
Best regards