[BUG] Subtitle selection does not work at all!

Plex Players
22

I just updated to the beta version on my Android TV and the issue went away!

In case anyone is interested, I followed these instructions to join the Android beta: Join App Betas: Android (mobile), Android TV, Apple TV, iOS - Testing / Player Betas - Plex Forum.
I joined from my computer. I just had to log in with the same account as I use on my TV.

2 Likes
23

I have been using subtitles forever & with my Chromecast with Google TV this started happening maybe a month or 2 ago. I have been waiting for an update to fix it, but to no avail. But for me it was working correctly until very recently. I tried the change to Image Only, problem still persists, change back to Auto, nothing has changed.

As a workaround I have, for the time being, implemented a system, the subtitles that I will be using, not the ones I have in case someone needs them, are labeled Movie or Show.ENG.vtt or Movie or Show.ENG.forced.vtt while the others are labeled Movie or Show.z.ARA.vtt Movie or Show.z.RUSvttetc. I have found that sometimes without the . before the z it would work, but other times it didnā€™t. but WITH the .z. it works every time & keeps the one I want at the Top. The Problem still needs to be fixed, but this at least is a workaround that makes it usable without removing everything except what you want

Around the same time, a little before I believe, I started running into the problem that sometimes when Iā€™m playing something with subtitles enabled before I start, if a preroll starts before it Plex on Chromecast will exit. Removing the subs & enabling them once started fixes it, but maybe they are related since they started around the same time?

Just a Note: I actually like this workaround as it allows me to sort the order of how they display in the list so even after this issue is fixed I will probably continue to use it, maybe more so, Putting say Spanish as .h.SPA so it shows up after ENG & French as .j.FRE so it shows nextā€¦

24

Just installed the Beta on Chromecast with Google TV & the problem is NOT solved. It no longer shows the 1st Alphabetical subtitle no matter what is selected, instead now if anything but the 1st is selected it shows nothing.

Correction: Some titles work properly, others show nothing

25

I have same issue here! All of a sudden i canā€™t play my Indonesian subtitle (ID), i usually keep EN and ID, and it always show EN subtitle everytime i play movie on my android TV and android devices. But works fine if i try from desktop browser.

No Plex Dev team help to fix this terrible issue?

26

It is fixed in beta

1 Like
27

How can i install beta version on my android tv?

28

Itā€™s better in the Beta but 1 in 5 from my test show with nothing if you select anything other than the 1st Alphabetical Sidecar Subtitle.

You have to sign up for the Beta on the account you installed it from, then just install the update

29

How can the dev team ignore such a significant bug like this? Please kindly help to fix this bugā€¦

30

I am experiencing this issue also but only on the Nvidia Shield. No issues on Roku or Chromecast.

The bug also triggers if any .ASS subtitles are embedded within in a file.

31

Same here with Nvidia Shield running the beta version. I still canā€™t believe such an ancient feature got broken and takes forever to fix it. For those who are looking for a workaround without messing around by renaming their subtitles can try Plex Kodi Connect with Kodi.

edit: Looks like fixed with version 9.1

32

The fix was released on the last Plex for Android 9.1.0

I just tested with ~4 random movies, and ~4 random tvshows and it seems to be working in all.
A mix of external srt + external srt, built in + srt, built in + built in subtitles.

So, for me it seems fixed!

33

Hi all.

Not fixed for me (nVidia Shield with Plex 9.3 or 9.4-beta).

I have tried with several .mkv files with an english subtitle (ASS) and a french subtitle (SRT) included.
If I select the french one (itā€™s really french, Iā€™ve tested with VLC), the english subtitle is played.

If I ask Plex player to download a french external SRT (OpenSubtitle), itā€™s downloaded and correctly integrated.

Could be linked to this?

34

I already reported this but was ignored

If ass sub is present. The swap still happens

35

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