BUG: Video Thumbnails Fail to Load when seeking in shuffled video playlist on Android

Server Version#: 1.32.0.6973
Player Version#: 9.20.1.979

Versions above per template, however this has been a long ongoing issue. When shuffling from a video library, thumbnails when seeking fail to show on the first video. Moving to the second video, the thumbnails for the FIRST video now show when seeking. The “prior” video issue continues to happen through the queue.

This does not affect videos played directly. Their seek thumbnails load properly.

There have been player/server versions where moving back and forth in the queue would eventually fix it, and start showing seek thumbnails for the current video, however that is not currently working. There have also been versions where this was not a reliable issue.

I believe the issue lies somewhere in when the thumbnails are loaded for a video that is changed when played from a shuffle instead of direct play.

Method:
Shuffle play a library of videos.
Attempt to seek in the current video, no thumbnails will show.
Hit next to go to second video.
Attempt to seek in the current video, thumbnails for prior video will show.

2 Likes

Confirming issue persists on

Server: 1.32.1.6999
Android: 9.21.2.1271

Confirming issue persists on

Server: 1.32.1.6999
Android: 9.21.3.1621

Confirming issue persists on

Server: 1.32.2.7100
Android: 9.21.3.1621

Confirming issue persists on

Server: 1.32.2.7100
Android: 9.23.0.1746

Confirming the issue persists
Server (Windows x64): 1.32.3.7162
Android: 9.24.0.2105

Confirming the issue is MOSTLY FIXED in:
Server (Windows x64): 1.32.3.7192
Android: 9.24.0.2105

However, the first video continues to fail to load seek thumbnails. The 2nd and further in the playlist appear to now load correctly.

1 Like

Confirming the issue has RETURNED in:
Server (Windows x64): 1.32.4.7195
Android: 9.25.0.2374

Start to random play on a directory of videos. Thumbnails again fail to load on 1st video, then on 2nd video seek thumbnails will be for prior video. This continues as you move forward and backward through the queue.

Confirming the issue is STILL in:
Server (Windows x64): 1.32.4.7195
Android: 9.26.1.2783

The first video still fails to load seek thumbnails. The prior-video thumbnails load as you move to the next videos. You can quickly move between them to sync back up, but this is unreliable and breaks again as you move through the videos.

Confirming the issue has improved but STILL exists in:
Server (Windows x64): 1.32.5.7328
Android: 9.27.0.2856

The first video still fails to load seek thumbnails. The prior-video thumbnails load as you move to the next videos. You can quickly move back to the first video to sync up the thumbnails with the video playing, but this holds unreliably only for a few videos then returns to showing prior-video seek thumbnails.

Confirming the issue IS ALMOST FIXED in:
Server (Windows x64): 1.32.5.7349
Android: 9.28.0.3162

The first video still fails to load seek thumbnails. Subsequent videos now load the correct seek thumbnails as you move through the queue. However, moving forward and back through the queue can still “disconnect” the seek thumbnails from the playing video, returning to the “prior video” issue.

Almost fixed!

Confirming the issue IS ALMOST FIXED in:
Server (Windows x64): 1.32.5.7349
Android: 9.28.0.3427

The first video still fails to load seek thumbnails. Subsequent videos now load the correct seek thumbnails as you move through the queue. However, some videos fail to load their seek thumbnails.

Confirming the issue HAS REGRESSED in:
Server (Windows x64): 1.32.5.7349
Android: 9.30.0.3604

The first video fails to load seek thumbnails. Subsequent videos again load prior video seek thumbnails as you progress.

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.5.7349
Android: 9.31.0.3817

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress.

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.5.7516
Android: 9.31.0.3817

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress.

Thank you for your efforts in bringing this issue to light, the interaction on this forum is really disappointing

1 Like

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.6.7557
Android: 10.0.0.4149

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress.

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.6.7557
Android: 10.2.0.4488

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress using the move to next video or prior video. If you seek to the end of the video, let it end, then let auto-play start the next video then seek thumbnails load correctly for the next video. Issue returns when using the next/prior buttons.

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.7.7621
Android: 10.2.0.4488

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress using the move to next video or prior video. If you seek to the end of the video, let it end, then let auto-play start the next video then seek thumbnails load correctly for the next video. Issue returns when using the next/prior buttons.

This version occasionally loads thumbnails for the first video played in this manner. The prior-video seek thumbnail issue continues if you move forward/back in the queue with buttons. Allowing the video to auto-play-next loads the correct seek thumbnails on the following video.

Confirming the issue STILL EXISTS in:
Server (Windows x64): 1.32.7.7621
Android: 10.3.0.4685

The first video fails to load seek thumbnails. Subsequent videos load prior video seek thumbnails as you progress using the move to next video or prior video. If you seek to the end of the video, let it end, then let auto-play start the next video then seek thumbnails load correctly for the next video. Issue returns when using the next/prior buttons.

This version occasionally loads thumbnails for the first video played in this manner. The prior-video seek thumbnail issue continues if you move forward/back in the queue with buttons. Allowing the video to auto-play-next loads the correct seek thumbnails on the following video.