Buyed a Plex License. After Install Access Denied. Cant setup

Plex Media Server Remote Access
1

Server Version#: 1.18.2.2041-r2
Player Version#:

I already had the problem one post ago.
So i cancled my Plex Abo and created a new one.
Even with this “new” created and payed Abo “39€” i cant setup plex, to add own
media libraries.
I get “access denied. please be sure to logged in with user that has enough rights”

so what??? not enough rights?
i payed for it. and then get no support.

i also disabled firewall, but no healing. “access denied”
even a trick from this forum dont worked >“log out, do an incognito tab and login…”
Nothing works.

Anyone knows a working tipp?
when i click on “+ Add own media” i just get a page to “donwload” server plex.
i am so disapointed and feel cheated for 39€ … :frowning:

marko

2

Need more info here about server distro, IP net in use, as well as if browser used to claim PMS is on the same IP Net

3

Signing into the forum and, within 39 minutes, have two of us here.
This is “No Support” ?

Please repond to Dane22’s question and we’ll work from there.

Additionally, I would like to know if:

  1. Downloaded and installed from the Ubuntu store?
  2. A Docker ?
  3. A VM ?
  4. Native host?
1 Like
4

Hi @ChuckPa,
1.) Installed on Gentoo Linux from the “comio” overlay
GitHub - comio/plex-overlay: Plex Media Server & more for your Gentoo Linux

2-3) No
4) Yes on a standalone Server.

@dane22:

Linux Gentoo, Kernel 5.4.2 , with a single IP in a /26 Subnet
Used Chromium Version 78.0.3904.97 / Firefox 70.0.1 (64-Bit) ( both on manjaro linux)
Server is hosted by an ISP. I had PMS running by the same Hoster where it was running
until i had to move to a new server.
On the new Server i reinstalled PMS and thought “easyyy, just install and go…”.

if you need more info, tell me.

I dont get it why i get “access denied (No Soup for you) and my valid payed account has not “enough” rights”… :frowning:

marko

5

Note that it’s not an officially supported Distro!

To claim a PMS, you must do that on an IP Net, that is in PIA, or loopback

Try this:

https://support.plex.tv/articles/200288586-installation/#toc-2 and look at the tunnel stuff ( On a Different Network )

1 Like
6

@dane22 , Holy ■■■■!

That worked!!! and i remeber, i had not to do this last time i set up the old one.
This is a new Feature?

kind regards
marko

7

Nope, always been like that :wink:

8

OK. dunno how i get it working last time, it was defnitly without tunneling…
Thx for the hint.

how can mark this post as Solved?

9

Already did that :wink:

10

This topic was automatically closed after 90 days. New replies are no longer allowed.