Not Authorized - you do not have access to this server

Plex Media Server Desktops & Laptops
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1

I just set up Dietpi on my Raspberry pi 3 B and I wanted to set up Plex. But, when I try to open :32400/web, I got an error: “Not Authorized. You do not have access to this server”.

What I have done so far:

I know that many users have this problem, but some of them mentioned that it works for a while, but I cant get Plex running even from fresh install. Maybe someone has any tips on what I could do next?

2

It seems you want to login directly to the server instead of going via plex.tv. For that you will have to activate direct access to your server.

https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/

And configure the Allowed Networks

(but with this I think you will disable all Plex user managing)

3

Im not sure this is the case. None of the tutorials mention this and I have seen that other peoples hav the same problem

4

  1. The server must be assigned to your account -OR- you must deactivate ALL authentication requirements for Local LAN.

  2. Remote Access requires authenticated access

  3. LAN networking must be RFC-1918 compliant

  4. Server is claimed from the same LAN subnet by IP address (no FQDN’s allowed during claiming).

If questions, please ask further.

A tool exists to assist with this. The tool runs on the Linux command line.

5

The server must be assigned to your account - how I can do this?
For Dietpi there is dietpi-software from where I can install Plex. In every tutorial, everybody after install just goes to ‘IP:32400/web’, logs in and everything works.
For example, other programms (Transmission, LXDE) works just like that.

What kind of tool you are talking about exactly?

6

@ChuckPa I just did Dietpi fresh install and first what I added was Plex. Following tutorials, still the same issue. How I can assign server to my account?

7

@emils_bisen

I"m going to be dumb here :slight_smile:

  1. You have confirmed the machine can ping google ok? (it has internet & DNS?) :white_check_mark:
  2. The LAN IP range you use is RFC-1918 compliant ??
    – 192.168.x.x
    -or-
    – 10.x.x.x

All that satisfied, I offer an easy shell script which, working in conjunction with you getting a “claim token” from https://plex.tv/claim and giving it to this script, with PMS stopped, will get the server properly reclaimed for you and will write those new credentials in your Preferences.xml file.

8

@ChuckPa Thanks for help, 2 hours ago I did “claim token”, switched to Wifi network (not sure if that was the problem, becaouse now I’m back to Ethernet) and finally it works :slight_smile:
After claim token, in Preferences.xml I found my login information, previously it wasn’t there. Thank you for your help :slight_smile:

9

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