Can not add media

I have had plex before. and it worked perfectly. However i wanted to start over with some re organization, and a new account… There is not and option to add my own media. No manage tab under settings. No add folder option either. does the free version not offer this anymore? I have downloaded it 3 times with zero success.

Your problem is the new account.
If you already had a Plex Media Server on your system, there’ll be a few configuration details in your Registry (assuming this server is running on Windows). This configuration includes a reference to whom the server belongs – therefore preventing your new user to simply claim it.

However… this is easily fixed by removing that particular configuration from the Registry.
https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

Alternatively you can also do a full uninstall of the server (deleting all the server data from your previous server).
https://support.plex.tv/articles/201941078-uninstall-plex-media-server/

When you’re done with that, make sure to complete the setup by using the bundled version of Plex’ web app. If you’re on the same machine… open http://127.0.0.1:32400/web in your browser. If you’re on a different machine, open http://[PMS IP address]:32400/web instead. This will bring up the setup wizard and allows you to link your Plex Media Server with that new account.

Side note: there’s actually no need to create a new account for that purpose… your old one should have been good enough :wink:

Thank You I will give it a try.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.