Cant connect to media server after creating a new user

Plex Media Server Desktops & Laptops
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Server Version#:1.18.2.2058
Player Version#:1.4.1.940

I’ve recently created a new user because of the lifetime promotion only for new users.

However now im unable to access the media server as if its link to the old account only.

Wheneve i log in the new premium account i am only able to go on the web player and unable to upload my own media.

Need help asap!

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Make sure to access the server through the version of Plex Web installed on your server – not the online version!

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You need to go on your server and sign out from your previous account. That setting is under “General” and then the server will show unmanaged. Sign in with your new account.

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@tom80H Still not working. Tried removing all registry but still wont give me option to upload my library.

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@Breezytm How do you get to your server and sign out… do i just sign in and out?

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Did you follow all the steps?
It’s not just deleting the registry entries. Once you’ve done that and restarted the server, the final steps described in the support article are:

Restore Access to Your Plex Media Server

Now that you’ve removed the values, you just need to get back in to your Plex Media Server.

Load the Local Version of Plex Web App

You first need to launch the local version of Plex Web App rather than the hosted version. For instance, if you’re on the computer running the Plex Media Server, you can go to: http://localhost:32400/web or http://127.0.0.1:32400/web

Sign in to Plex Web App

Sign in to your Plex account in the local version of Plex Web App.

Tip! : If you’re already signed into Plex Web App there, first sign out and then sign back in. That will clear connection info for you.

Sign Your Server in to Your Plex Account

Sign in to your Plex Media Server with your Plex account as normal.

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@tom80H
I followed the steps before signing in and still not able to.
I just noticed after deleting registry no new ones were created after loging in.
I just uninstall it and it looks like all the remaining registry still there.
You think its ok to delete the whole folder before installing it again?

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