Can not sync movies with TrueHD track, transcoder error

I can’t seem to sync movies with a TrueHD audio track. I get the below error in logs. On latest Windows Plex Pass server. These are BD rips to MKV. Video and audio is unaltered. Just kept video and TrueHD tracks during rip. Audio seems to transcode fine when playing just not syncing. Trying to sync to both ios and android devices. Thanks for any input.

Jul 31, 2018 15:13:21.117 [3500] ERROR - [Transcoder] Error while decoding stream #0:1: Cannot allocate memory
Jul 31, 2018 15:13:21.548 [3500] ERROR - [Transcoder] [truehd_eae @ 03fd1f80] error reading output

This problem has been an issue for awhile. All videos with TrueHD audio appear to cause a memory leak with the transcoder and fail. See this thread: https://forums.plex.tv/t/optimizing-4k-titles-causes-plex-to-freeze-truehd-audio-the-problem/238970/17

It seems there may finally be some momentum for getting a fix, as discussed here: https://forums.plex.tv/t/conversion-failed-the-transcoder-exited-due-to-an-error-memory-allocation-failures/274811/53

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