edluff
January 21, 2026, 5:26pm
1
Hi, after my ISP connected my modem to a new account, the external access to my server isn’t working. They can only get INDIRECT connection.. I think I tried everything and the last bits of my hair are now gone……. Can you help?
tom80H
January 21, 2026, 5:55pm
2
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues.
When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much.
First off… there’s a dedicated support article on troubleshooting your remote access . I strongly recommend you have a look at that.
Find below some additional remarks on how to troubleshoot your remote access setup.
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