Can only see new files by creating a new library? Newly added not showing without doing this.

Plex Media Server NAS & Devices
1

You can read more about my problem here https://forum.synology.com/enu/viewtopic.php?f=193&t=139029&p=514616#p514616

So basically if I want to see new files I have added to my Synology DS218+ (drag and drop into shared folder) I have to create a new library folder to see it appear in Plex.

Scan library files and refresh all metadata does nothing.

I did a manual install of the Plex 1.10.0.4523 update.

So any idea why they aren’t automatically showing up in Plex and why I have to create a new library just see a single newly added file?

2

In Settings - Server - Library

Make certain to check the box Update my library automatically

You may also wish to check the following boxes:

Run a partial scan when changes are detected
Empty trash automatically after every scan

You may leave the others unchecked or checked as you feel appropriate.

3

@ChuckPA said:
In Settings - Server - Library

Make certain to check the box Update my library automatically

You may also wish to check the following boxes:

Run a partial scan when changes are detected
Empty trash automatically after every scan

You may leave the others unchecked or checked as you feel appropriate.

I have those all checked in advanced settings.

Shouldn’t SCAN LIBRARY FILES do that anyway?

They don’t show with a scan.

I have to literally create a new library and then it finds the files and adds them to a new library.

Won’t update the old ones to reflect new material at all.

4

With those options, if permissions are set and the files are both named correctly and structured correctly, unless you have more than 8192 directories (the Synology default maximum number of directories it can automatically scan) it should pick them up.

Would you please recreate the issue, wait 60 seconds after copying completes, then go to Settings - Server - Help - Download Logs and attach the ZIP file it gives you here?

I will look at the logs and see what Synology is complaining about.

5

In File Station - ‘Video’ folder is shared.

One folder is called S-Z

Inside this folder I have a new folder called Turtles 2

I made this by going to Create - Folder.

I have one MP4 file inside there at the moment.

I wait 60 seconds.

Opened Plex Media Server from inside the DMS

Go to Movies

I can see the S-Z folder inside with my other files.

I can see the Turtles 2 folder inside. So it sees I have created this.

No items in library.

Scanned library files.

Still no items.

Attached is the Log from this.

6

It appears at least some of your issues are how you name the files.

I find no match or near match on TMDB or TVDB. Is this a home/other type video file?
If it is, I recommend you Edit the library section, click the Advanced tab and change the default scanner for that library section.

And your logs:

Jan 14, 2018 22:04:48.596 [0xf3f73780] DEBUG -     * Scanning directory /volume1/video/A-Z/S-Z/Turtles 2 (parent: yes)
Jan 14, 2018 22:04:48.597 [0xf3f73780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Turtles 2/Zelvy Ninja S01E03.mp4
Jan 14, 2018 22:04:48.600 [0xf3f73780] DEBUG - Directory had 1 files, database had 0 files, can't skip.
Jan 14, 2018 22:04:48.654 [0xf3f73780] DEBUG - Removing 0 media items that were left.
Jan 14, 2018 22:04:48.654 [0xf3f73780] DEBUG - Removing 0 directories that were left.
Jan 14, 2018 22:04:48.654 [0xf3f73780] DEBUG - Updating directory 'S-Z/Turtles 2' (ID 178) to time 2018-01-14 22:04:42.

88c4r7jj7xu2.png783×558 91.8 KB

If I may further point out, If the above is a Other/Home video type file, then these files belong in a different folder and the naming is completely non-compliant. It may be easy for us to understand but the automation cannot tell what to do with it.

Jan 14, 2018 21:56:32.491 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/waterhosre720p.x264.mkv
Jan 14, 2018 21:56:32.491 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/spirit.mp4
Jan 14, 2018 21:56:32.491 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/sharks2.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zvonilka 7 a tvor Netvor.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zvonilka 4 a Velké hry.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zvonilka 3 a velká záchraná výprava.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zvonilka 2 a ztracený poklad.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zvonilka 1.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding subdirectory for scanner: /volume1/video/A-Z/S-Z/Zvonilka
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Zootopia.2016.BRRip.XviD.AC3.CZ-EVO.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Wreck-It Ralph (2012).mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Wallace.and.Gromit.In.the.Wrong.Trousers.1993.mp4
Jan 14, 2018 21:56:32.492 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Wallace.and.Gromit.In.the.Wrong.Trousers.1993.mkv
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Tomáš a jeho přátelé Cesta z ostrova Sodor.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/TheIncredibles.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/The.Golden.Voyage.Of.Sinbad.1973.720p.BluRay.x264-x0r.mkv
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/The.7th.Voyage.of.Sinbad.1958.720p.BluRay.x264.YIFY.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding subdirectory for scanner: /volume1/video/A-Z/S-Z/The Land Before Time
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/The Jungle Book 1967 720p BRRip x264-PLAYNOW.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Tarzan.1999.1080p.BrRip.x264.YIFY.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Spiritcz.mkv
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Smoulové zapomenutá vesnice.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Smoulové zapomenutá vesnice CZ dabing (2017).mkv
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Shrek.4.2010.1080p.BluRay.x264.YIFY.mp4
Jan 14, 2018 21:56:32.493 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Shrek Forever After 3D 2010 1080p H-OU Multi BluRay x264 ac3 vice.mkv
Jan 14, 2018 21:56:32.494 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Sedmero-krkavcu--2015--CZ_2.mp4
Jan 14, 2018 21:56:32.494 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Ronja_dcera_loupezníka_CZ.mp4
Jan 14, 2018 21:56:32.494 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Rio.mp4
Jan 14, 2018 21:56:32.494 [0xf3f9a780] DEBUG - Adding file for scanner: /volume1/video/A-Z/S-Z/Ranhojič-2013_RipDvd-CZ.mp4

The Naming standard, (Link in my signature) for movies is:

movies/
   Name (year)/
     Name (year).ext
7

That scanner change did it.

Thanks!

8

We do strongly suggest you use a renaming tool to edit your file names. Those tools (www.filebot.net is very popular) uses the filename you’ve given it, performs an internet lookup for the exact name, then suggests how to rename the file. Movies & series which are renamed with it work every time

9

I’ll give that a go! Thanks.