New Media not appearing in my Library even after refreshing & updating Library

Plex Media Server NAS & Devices
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  1. I add new Media to my Library and place it into the appropriate folder Movies, Music, Other Videos, etc.
  2. I log into the Plex Server (Version 1.9.2.4285) on my Synology NAS and both refresh, and then Update my Library
  3. The newly added files do not appear even after the Library completes scanning the folders

What can I do to fix this as this just started happening and is quite frustrating.

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Have you tried rebooting your server? Maybe a service needs to be restarted?

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@6476685862 Respectfully, Rebooting / restarting is inappropriate at this point.

@DLen

Can you please show the names and structure of something you added which does not show.

Also, If this is in a new share, Did you remember to give user plex permission to read the share?

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This Is the naming structure in my Movies Library:

2;22 (2017) [1080p.BluRay.REMUX.AVC.DTS-HD.MA.5.1]

I gave you this example, because Plex loaded the metadata for the movie Alien: Covenant. This is strange since the title of the movie is 2:22 and the metadata of the file has the correct name in it.

Another Example:
Alien; Covenant (2017) [1080p.BluRay.REMUX.AVC.DTS-HD.MA.7.1]

This is the naming structure I use for my Other Videos Library:

Howard Jones - Everlasting Love
Lady Gaga - Just Dance (Live in Sunrise Australia)

Since I have hundreds of files named this way, it is odd that some show up in my Plex Library, while others do not.

Thank you for your help as I have re-booted the Synology NAS, and both deleted the Plex Media Server, and then re-installed it.

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Alien; Covenant (2017) … The name is “Alien Covenant” http://www.imdb.com/title/tt7341616/?ref_=fn_al_tt_1
The correct structure with clean title is

Alien Covenant (2017)/
  Alien Covenant (2017) [scanner invisible stuff here].extension
  A deleted scenes Extra-deleted.extension
  .
  .

Fundamental problem you’re having is you’re not following the guidelines and ; is not allowed in file names.

Please see the link in my signature. If you would like help renaming your files (yes, it’s a PAIN), FileBot and TheRenamer are good tools.

The FileBot movie renaming template is {n} ({y})/{n} ({y}) (it handles extensions and subtitles automatically. The template can be embellished as needed)

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ChuckPA,

Thank you for your reply. I’ll look into FileBot and TheRenamer.

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Hello,

I have a Synology NAS 412+ that is running 4 x 3TB WD Red drives and last weekend I lost a drive, but didn’t loose any data. Since then, every new item that I add, music, movie, tv show does not scan into the library.

I have tried uninstalling PMS and then reinstalling. I’ve tried creating a new folder and adding that to PMS, but to no avail.

I’m thinking I’ll have to back everything up off the NAS and then start from scratch :frowning:

The file structure naming convention I use Travelers 2016 - S02E11.mkv and this convention has worked well on each and every tv show and movie for many years, yet now I simply can’t see new additions to the library.

Any thoughts/ideas would be great appreciated.

Thank you,
Sam

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Sam,
did you scrub the volume (repair)?

sometimes, after repair synology forgets permissions. check them/re-apply them in Shared Folders

1 Like
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Hi Chuck,

I’ll perform a scrub and see if that improves things. Once done, I’ll get back to let you know.

Thanks & Merry Christmas :slight_smile:

1 Like
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@sam.fleisher
Did you get it working again? I’ Experiencing the exact same problem now.
Oversoe

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I’m having the same problem, ever since I’ve updated about 2 months ago, nothing new is found. Then when I re-scan nothing is found at all. This is frustrating especially since I’m paying for the plex pass. The naming conventions are correct so are the file attributes are correct. Does anyone have a possible solution?

As I said, everything was working fine for the last 3+ years, until this update. I’ve tried two updates since and I am running the latest version as of this post. Unfortunately I can’t remember what the working version was.

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@zaskar said:
I’m having the same problem, ever since I’ve updated about 2 months ago, nothing new is found. Then when I re-scan nothing is found at all. This is frustrating especially since I’m paying for the plex pass. The naming conventions are correct so are the file attributes are correct. Does anyone have a possible solution?

As I said, everything was working fine for the last 3+ years, until this update. I’ve tried two updates since and I am running the latest version as of this post. Unfortunately I can’t remember what the working version was.

I’m sorry you waited two months before coming here. This type thing is usually easily corrected and happens on Synology.

If you’ll scan your files (update Library) and then post the ZIP (settings - server - help - download logs), I’ll take a look

1 Like
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Hi ChuckPA!

I just got my Lifetime Plex Pass yesterday and I got a NAS (Synology DS918+) to use with Plex. After running into the same problem as described in this thread, I was surprised to find out there is no tech support from Plex … or so I thought. I stand corrected; happily surprised you guys are on the forums to help.

Recap: I installed Plex from the Synology “store”. After adding a directory with tv series, it started to build the directories and sorting it. So it DID find all, but during the building, the NAS pretty much crashed. Read that you guys have the newest version of Plex for my NAS, so removed the old version (provided by Synology) and all (I hope) that remained after that. Then I installed the newest version, gotten from the Plex site (for Synology NAS, 64bit Intel S/W-version, 1.13.1.5063b4605f76e). Haven’t been able to find anything in the directory ever since. Tried everything described in this link: https://forums.plex.tv/discussion/292999/there-are-no-items-in-this-library/p1 … but that didn’t do the trick either. I have tried it on 2 Win10Pro computers, through the IP:32400/web … like I said, semi-worked that way with the older software.

I will add my logs here, so hopefully you can tell me what to do / what I am doing wrong / what Synology is doing wrong / what Plex is doing wrong … I have spent SO much time on this now, I can’t see the forest through the trees anymore (is that a saying in English as well? It’s a Dutch one).

Greetings to PA (been there quite a few times) from The Netherlands and looking forward to your response.

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You forgot one small, but most important, thing:

For each share containing media:

Control Panel - Shared Folders - Click the share - EDIT - Give user Plex permission to R/W and save

Now to back to Plex and scan again.

At some point, you should download and install the plex.tv/downloads version of Plex. Synology only gives the 32 bit version… You do not have Hardware Transcoding capability in 32 bit… Only 64 bits supports it due to the 64 bit CPU/GPU

5 Likes
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I am indeed … a complete … and utter … moron … :wink:

I kept giving that permission to the plex share, but I should have given it to the user plex under the share where my actual files are. Well, that only took 2 complete evenings and nights of my life. Am very grateful, thank you so much!!

About the 64bit version: I should be running that right now, since I downloaded if from Plex … “I installed the newest version, gotten from the Plex site (for Synology NAS, 64bit Intel S/W-version, 1.13.1.5063b4605f76e)”. Can you see something else wrong with me running that version?

Again, thank you very much. Close to 4am here. Will sleep well now. Have a good night there.

1 Like
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I see it now… Thanks for that.

I don’t see anything else.

What are you seeing? Let me know what you need help with

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Since there are over 20,000 files in that directory, and it took 10 minutes to scan 115 files … this will take about 30 hours? o_O

Running the NAS on 4GB RAM right now; the second 4GB will arrive tomorrow, so will have 8GB original Synology RAM in the 918+ then. Will it be of use to Plex to get some M.2 SSD to speed up certain things, or will the 8GB be enough?

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Cancel the scan. You’re going to melt the CPU. :smiley: Seriously though, 20,000 files all at once is a huge load for the Synology and specifically the database.

The recommendation is:

A. Create a block of subdirectories. I recommend 5. You’ll put 4000 in each
B. In PMS, one at a time, do the following

  1. Add the first directory to the library
  2. Let PMS scan it and complete adding it.
  3. Manually optimize the database (cleans all fragmentation and gets it ready for the next block)
  4. Add the next and repeat the Scan/Optimize process until done.

We do this on a NAS because the CPU isn’t all that strong. The GPU is fine but the CPU only has modest horsepower.

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Hahaha I woke up this morning and the CPU usage was at 99%! :frowning: :wink:

I stopped it after reading your post (after 5 hours of scanning). Just now, I continued the scanning and it is doing well at 34% CPU usage! I had ordered 4GB of extra (original Synology) RAM which arrived today, so the NAS is going strong with 8GB total now (read somewhere you said that 2GB was not enough (not an issue with my DS918+, since it came with 4GB), 4GB was minimum and 8GB is good for use with PMS). Plex is the only reason I got this NAS, so should be all set on that end. It is a shame I can’t upgrade the processor to a nice i7! :wink:

Now to your recommendation (before I delete the data PMS has already gathered and start from scratch):

You say I need to make a block of subdirectories. At this time, I have one directory in which the 20,000+ files are (all in individual directories and subdirectories after that of course). I understand that that should be different, like you say (different directories with about 4,000 files per directory). Now if I access my NAS via explorer (Win10), I get into that one big directory, which I also assigned a drive-letter to (Z:). Can I maintain that (as one drive) and just make directories underneath the big-a** directory I have now? When adding the one big directory before, I couldn’t get to the subdirectories in PMS; that’s why I’m asking. Also because I’m a newbie at this and have little to no clue what I’m doing! :lol:

With optimize, do you mean analyze (one of the options next to the library with the files). BTW, just got back from the gym and it seems it is already done with the total process (except analyze, that I just started now). Could the 8GB stead of the 4GB RAM make such a difference that the CPU load only went up to 35-40% after adding the extra 4GB? :smile:

If I do have different directories added in PMS, will they all show as one big database when accessing my NAS via the apps on my Roku’s, iPhone or SmartTV’s?

Thanks for your help; after 2 days of stressing it starts to get fun now.

Greetings to PA, USA from NL, EU.

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  1. With as many files as you’re throwing around, you need all 8GB. It will minimally use it as directory, metadata, and database read cache.
  2. Consider using FileStation on the NAS itself. it’s local and reads the directories directly. Windows will have to pull that all over the wire (inherently slower) but the choice is yours due to the UI considerations.
  3. Before restarting the scan (or stop it temporarily) ---- Libraries → ellipsis → Optimize Databse At least give it a fighting chance. :slight_smile:

I have seen users break them out at the top using general blocks, e.g “A-E, F-J,K-O, etc”. Be advised, You might want to pay attention to the letter T and make one just for T (The) itself if appropriate