Newly added movies are not showing up

[kp_oncable_tv]

Just today my Library has stopped updating with new items. Whether automatically, or via a “scan library files”. Naming conventions are correct. When I start a library scan, nothing new is added.

Tried a few things already. Did a restart of the server, the computer, and all - but still the same.

Moved some of the earlier added movies out of the library. Restarted NAS, and then added them again - but still same result, nothing is showing up.

When a file is added, the little “Activity” meter in the upper left corner is moving and showing activity, but nothing appears in the dashboard as it used to to.

Server Version#: 1.19.1.2645
Player Version#: Web + IoS - all newest version

Plex Media Server.log (1.8 MB) Plex Media Scanner Deep Analysis.log (12.2 KB)

[FordGuy61]

@kp_oncable_tv

Naming conventions are correct.

No.

Your media naming & organization does not align with Plex guidelines. This is causing problems with Plex’s database (notice all the SQLITE3 messages in the log file).

Current naming & organization (from your log files):

/volume1/video/Westworld.S03E01.720p.WEB.x265-MiNX.mkv
/volume1/video/True Detective Season 3 Mp4 1080p/True Detective S03E08.mp4
/volume1/video/Noah/Harry Potter and the Deathly Hallows Part 1 2010 1080p x265.[PRiME]/Harry Potter and the Deathly Hallows Part 1 2010 1080p x265[PRiME].mkv

Items to correct:

1. Poor location. /volume1/video is used by Synology and can cause problems when used by Plex (Synology FAQ #6).
2. Wrong naming convention for TV shows. This will cause problems with Plex, which is very picky with TV show naming and structure. See Naming & Organizing Your Media.
3. Wrong naming convention for movies. This can cause matching issues for Plex. Use /Movie (year)/Movie (year).ext. If you must keep resolution, encoding, etc info, put it in square brackets: /Movie (year) [other stuff]/Movie (year) [other stuff].ext. This post provides detailed info on how Plex matches movies & shows and how extraneous information can cause matching issues.
4. Wrong file organization. Do not mix TV Shows and Movies in same library.

You need to rename and restructure your media.

See Installation & Setup of Plex Media Server on Synology and the Synology FAQ - Questions, Answers, and a few How-To's, especially FAQ #6 & #7.

An example:

/TV  <-- TV Library points here
  /Westworld
    /Season 03
      /Westworld - s03e01.mkv
  /True Detective
    /Season 03
      /True Detective - s03e08.mkv

/Movies  <-- Movie Library points here
  /Harry Potter and the Deathly Hallows Part 1 (2010)
    /Harry Potter and the Deathly Hallows Part 1 (2010).mkv

[kp_oncable_tv]

Made a new folder named Movies, all empty. My Plex dashboard all empty.

Copied a movie to it - one with the right name formating, but it wasnt added seen from a Plex point of view… The same movie was added and read succesfull by Plex when my Plex system was working properly.

Ufff, what can i do now?

Please see the new logs attached:
Plex Media Scanner.log (3.1 KB) Plex Media Scanner.1.log (3.1 KB)

[ChuckPa]

Does user Plex have permission to read it?

It’s impossible to know what’s happening from the log file excerpt provided.
The full ZIP file, after performing a scan or when adding the media, is the most informative.

[kp_oncable_tv]

Ive emptied the log files just before i tried moving a movie to the folder “Movies”.

Where can i find the full log file you mention?

[kp_oncable_tv]

Find here attached the zip.log after doing a rescan library.

Logs.zip (5.5 KB)

[kp_oncable_tv]

Im ready to send some “thanks” via Paypal for assistance…

[ChuckPa]

May I have the FULL ZIP please?

@ChuckPa

It’s impossible to know what’s happening from the log file excerpt provided.
The full ZIP file, after performing a scan or when adding the media, is the most informative.

[kp_oncable_tv]

Logs.zip (5.5 KB)

[ChuckPa]

What is in the Logs directory?

Do you see the Plex Media Server logs?

All I’m getting here are scanner logs. I need them all please.

[kp_oncable_tv]

I took all log files from the directory.

Do I have to enable a log somewhere ?

[kp_oncable_tv]

I think this is the right log, i needed to enable debug.

Plex Media Server Logs_2020-04-25_22-45-42.zip (21.4 KB)

[kp_oncable_tv]

I solved it Yehuuuu

Under the library - advanced i chose Plex Video File scanner instead of Plex Movie scanner , and all my content just started popping up.

[ChuckPa]

I was just looking at your logs. Thank you.

I didn’t see any scanning activity.

With you changing the scanner, it will force a “Scan All Files”
I was hoping to see that activity in your logs.

If you’re getting the files entered, with posters, then we’re good to go.
Most of us use Plex Movie Scanner.