Server Version#: 1.15.5.994
Player Version#: Web 3.95.2
Also fails on iPad version 5.14
Hi, I am getting an error on all of my movie files. These files used to play fine. Now I can’t play any movies at all.
This is the display error:
I get these errors in the log:
May 11, 2019 10:03:54.426 [13032] ERROR - MDE: video has neither a video stream nor an audio stream
May 11, 2019 10:03:54.427 [13032] ERROR - MDE: video has neither a video stream nor an audio stream
May 11, 2019 10:03:54.427 [13032] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
May 11, 2019 10:03:54.427 [13032] WARN - Failed to obtain a streaming resource for transcode of key /library/metadata/472702
May 11, 2019 10:03:55.444 [13032] ERROR - MDE: video has neither a video stream nor an audio stream
May 11, 2019 10:03:55.444 [13032] ERROR - MDE: video has neither a video stream nor an audio stream
May 11, 2019 10:03:55.444 [13032] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
May 11, 2019 10:03:55.444 [13032] WARN - Failed to obtain a streaming resource for transcode of key /library/metadata/472702
May 11, 2019 10:03:57.834 [13032] WARN - SLOW QUERY: It took 281.250000 ms to retrieve 10 items.
It started with just a few files having the issue. I found another topic in here with a similar error that said that re-analyzing the files fixed it. I re-analyzed my entire movie library and now all the movies have this issue. Even a movie that I played successfully last night.
Here is the analysis log when i analyze one of the movie files.
Plex Media Scanner Analysis.log (3.5 KB)
Does anyone know how to fix this? Thanks!
