Server Version#: 1.40.3.85555
Player Version#: 1.96.0.177-dc5df788 (Windows)
Hi y’all,
I am observing some curious Plex behavior on my Synology DS423+.
Over the last couple of days, whenever I open Plex via the webapp or the Windows app on a new PC in my network, the network loses connection to the NAS (i.e., IP address returns a “Unable to connect” error). Plex stops working for hours on end, which is sometimes remedied by a restart of the PC (not server!).
The Plex Windows app opens, but shows “No content available”.
The behavior is 100% consistent for the Plex Web, but inconsistent for the Windows Plex app.
What are my settings / what has already been tried:
How do you access the NAS?
Exclusively via a static internal 192.168.x.x address; Tailscale is setup as backup access (maintenance only)
What does the network look like?
NAS, new PC and work laptop are connected to an unmanaged switch, which in turn is connected to the router (FritzBox brand). Several shared folders are mounted to the new PC via SMB (which is otherwise stable).
Is the cable fine / has been exchanged?
Changed and tested, the cable is not the issue
Can you log into the system at all?
Only via Tailscale, where the system shows that everything is in working order
Can you still ping the system (via the internal IP address)?
Yes, and it does show up on find.synology.com but cannot be connected to.
Does a NAS restart fix the issue?
No, nothing changes.
Does a PC restart resolve the issue?
As I just tried: apparently yes. However, the new PC can only access Plex for a short amount of time before the connection is lost again.
Did you set up DHCP and / or distribute static IP for the server?
DHCP ranges are set for all other devices on the network; the server has a static IP outside the DHCP range
If anyone has a clever suggestion what might be done to fix this, I’d be grateful!
Thanks in advance
