Server Version#: 1.31.2.6810-1 (Arch Linux)
Player Version#: 9.19.0.177 (Android TV)
The server on the Linux box is active.
On Android TV, when I open Plex app, my media on the server is not shown.
On desktop, when I browse to http://192.168.178.100:32400/web/
it says: “TUXSIL server is unclaimed and not secure”
When I press “Claim it now” and on the next page “Claim Server” it does NOT succeed in claiming the server.
Hello and thanks for your support.
I ran the script:
[root@TUXSIL UserCredentialReset-main]# find / -name Preferences.xml
/var/lib/plex/Plex Media Server/Preferences.xml
[root@TUXSIL UserCredentialReset-main]# ./UserCredentialReset.sh -p '/var/lib/plex/Plex Media Server/Preferences.xml'
Plex Media Server user credential reset and reclaim tool (User-Defined)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given Preferences path: '/var/lib/plex/Plex Media Server/Preferences.xml'
Please enter Plex Claim Token copied from http://plex.tv/claim : claim-redacted
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
Username: redacted
Email: redacted
Complete. You may now start PMS.
And now, the media on the server are not being shown. Neither in the Plex Android TV app nor in the webbrowser on dekstop.
So obviously (?) the “Claim your server” message is not displayed either.
I have now uninstalled plex-media-server and installed plex-media-server-plexpass.
After initialization, where I could fill the library with media, I’m back on "This server is unclaimed and not secure’ .
Then I re-ran the script
[root@TUXSIL UserCredentialReset-main]# ./UserCredentialReset.sh -p '/var/lib/plex/Plex Media Server/Preferences.xml'
Plex Media Server user credential reset and reclaim tool (User-Defined)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given Preferences path: '/var/lib/plex/Plex Media Server/Preferences.xml'
Please enter Plex Claim Token copied from http://plex.tv/claim : claim-redacted
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
Username: redacted
Email: redacted
Complete. You may now start PMS.
[root@TUXSIL UserCredentialReset-main]#
exit
and now the media server is gone again…
I’m lost. Any further suggestions maybe?
Open it by its LAN IP (RFC-1918 compliant LAN) the first time ; An incognito window is helpful when reclaiming in ‘weird’ situations and never a bad idea.
Internal server failure (500) will happen when one or more of the core components doesn’t start and/or there’s a file permissions problem in the APP_SUPP_DIR tree somewhere.
Be advised; Arch native installations aren’t supported.
If you can install docker on arch and then Plex in a docker container;
Hello again @ChuckPa
To circumvent the problem that there is more than one Network Adapter present on the server, I thought to use the “Preferred Network Interface” setting as described in this artcle
There I change the defaullt “Any” to NIC “enp0s20f0u1c2” that is linked to 192.168.178.100
However this is still not letting me claim the server.
I attach the new log Plex Media Server_3.log (119.9 KB)
[root@TUXSIL UserCredentialReset-main]# ./UserCredentialReset.sh -p '/var/lib/plex/Plex Media Server/Preferences.xml'
Plex Media Server user credential reset and reclaim tool (User-Defined)
This utility will reset the server's credentials.
It will next reclaim the server for you using a Plex Claim token you provide from https://plex.tv/claim
Using given Preferences path: '/var/lib/plex/Plex Media Server/Preferences.xml'
Please enter Plex Claim Token copied from http://plex.tv/claim : claim-redacted
Clearing Preferences.xml
Getting new credentials from Plex.tv
Claim completed without errors.
Username: eljejer
Email: redacted
Complete. You may now start PMS.
[root@TUXSIL UserCredentialReset-main]#
restarted PMS
opened URL http://192.168.178.100:32400/web
“Let is fail” i.e. “This server is unclaimed and not secure” message is shown
Tared the logs. However, on my system they are not in
`/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs’`Preformatted text`
but rather in
'/var/lib/plex/Plex Media Server/Logs'
So I did
[root@TUXSIL eljejer]# pwd
/home/eljejer
[root@TUXSIL eljejer]# tar -zcvf pms.logs.tar.gz '/var/lib/plex/Plex Media Server/Logs'
If you get ‘not authorized’ after claiming — the server isn’t able to authenticate you.
We know the Claim tool was able to talk to plex.tv and get credentials.
It does sound like there’s an underlying network concern there.
PMS requires constant network connection to work.
