Claim Server not working

[rickburt]

Hi All,

I updated Plex Media Server on my Synology NAS to v 1.19.2645 and immediately had problems with my media; yellow explanation marks on all of them.

So after trying several things I uninstalled Plex Media Server, deleted the Plex user and the Plex share from the Synology.

Now when accessing my Synology from it’s Local IP and then launching Plex Media Server, I get the message “This server is unclaimed and not secure. Claiming this server will associate it with your Plex account. This helps your devices find each other and helps keep your media safe.” When clicking on"claim server" the Plex login screen with my email address appears. Clicking on “Sign in” I get a message “There was a problem signing into Plex”.

I have tried clearing cookies, on Firefox and Chrome to no effect.

I have also created a new Plex Basic user and this didn’t work either.

The computer used it Windows 10 1909.

Any help or hints as to what to try next would be great.

Thanks

Rick

[Super4Jet]

Hi rickburt,
It seems like it’s a server side issue as it (as far as you told me) worked before and a server shouldn’t unclaim itself. Try reinstalling the server may solve the problem, your media won’t be affected by that.

[rickburt]

Hi Super4Jet

Thanks for your swift reply. I have already uninstalled and re-installed the server, and still have same problem when I come to “Claim server”

Regards

Rick

[rickburt]

I have tried to claim server again after uninstalling and re-installing again and here is a part of the log that may help someone help me.

Apr 15, 2020 11:04:02.041 [0x7f492999a700] DEBUG - Request: [192.168.24.120:2561 (Subnet)] POST /myplex/claim?token=xxxxxxxxxxxxxxxxxxxxqQzHmK (6 live) GZIP
Apr 15, 2020 11:04:02.042 [0x7f492999a700] DEBUG - HTTP requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxqQzHmK
Apr 15, 2020 11:04:02.070 [0x7f492999a700] ERROR - Error issuing curl_easy_perform(handle): 6
Apr 15, 2020 11:04:02.070 [0x7f492999a700] WARN - HTTP error requesting POST https://plex.tv/api/claim/exchange?token=xxxxxxxxxxxxxxxxxxxxqQzHmK (0, No error) (Could not resolve host: plex.tv)
Apr 15, 2020 11:04:02.071 [0x7f492999a700] DEBUG - MyPlex: Did token exchange for claim (returnCode: -6)
Apr 15, 2020 11:04:02.087 [0x7f492999a700] DEBUG - Need to restart some processes because of a change to the security environment.
Apr 15, 2020 11:04:02.087 [0x7f492999a700] DEBUG - MyPlex: Got a token poked, let’s act on it.
Apr 15, 2020 11:04:02.088 [0x7f492999a700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=
Apr 15, 2020 11:04:02.118 [0x7f492999a700] ERROR - Error issuing curl_easy_perform(handle): 6
Apr 15, 2020 11:04:02.118 [0x7f492999a700] WARN - HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxd not resolve host: plex.tv)
Apr 15, 2020 11:04:02.118 [0x7f492999a700] WARN - [AutoUpdateRequestHandler] Couldn’t get update channels. Trying again soon.
Apr 15, 2020 11:04:02.118 [0x7f492999a700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=
Apr 15, 2020 11:04:02.147 [0x7f492999a700] ERROR - Error issuing curl_easy_perform(handle): 6
Apr 15, 2020 11:04:02.147 [0x7f492999a700] WARN - HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxd not resolve host: plex.tv)
Apr 15, 2020 11:04:02.147 [0x7f492999a700] WARN - [Analytics] Couldn’t get analytics privacy settings. Trying again soon.
Apr 15, 2020 11:04:02.147 [0x7f492999a700] DEBUG - Sync: onMyPlexSignOut
Apr 15, 2020 11:04:02.148 [0x7f492999a700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Apr 15, 2020 11:04:02.176 [0x7f492999a700] ERROR - Error issuing curl_easy_perform(handle): 6
Apr 15, 2020 11:04:02.176 [0x7f492999a700] WARN - HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxd not resolve host: plex.tv)
Apr 15, 2020 11:04:02.176 [0x7f492999a700] WARN - FeatureManager: Couldn’t get features. Trying again soon.

[rickburt]

Thank you trumpy81, I did get it working last night. I changed my router from a Draytek 2862ac to a Sophos XG. After that swap the Claim server function went straight through.

Thanks for your help