Cannot claim Plex Media Server after moving to a new instance and logging out from the server.

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1

Hi,

I was following these instructions: Move an Install to Another System | Plex Support

But when I chose to log out from my Plex Media Server (to reset certificates and what not, according to the article), I was locked out of my Media Server.

I’m running Plex inside docker using the official image. Setting up an SSH tunnel to have Plex Web available on localhost does not make a difference. (it asks me to login, which I do, and then it goes straight to the “no server found” page).

I tried claiming my server using the PLEX_CLAIM env variable for the docker container. (this is how I got it setup initially, before clicking logout in the Server tab) But without any success.

Recreating the docker container(essentially creating a new server from scratch, with the same config data) doesn’t make a difference.

Anyone care to help me out, it didn’t seem like I had to logout, but since the instructions were suggesting it might affect secure connections, I did it anyway :frowning:

Thanks in advance!

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2

Reporting back since I was just able to fix it and this might be helpful for someone else in the feature :smile:

I tried a million things, but the thing that finally fixed my issue was replacing the Preferences.xml config file with the original one from my backup (the one that worked the first time I started the new Plex Media Server container, before logging out). I guess it got all screwed up by logging out somehow.

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3

There was an issue with the Plex Web client app that is bundled with Plex Media Server and used through localhost or local IP and port 32400 - this was fixed in Plex web client 3.41.2 which was bundled in the beta version 1.12.3.4947 or later - it affected unclaimed servers

Anyway, you fixed the problem. An upgrade to the beta would have probably fixed the issue

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