Unable to claim plex media server

Plex Media Server
1

I recently changed my password and am now unable to access my plex media server. I followed the tutorial here to get it back:

However, once I restarted my server, it would bring up the option to “claim my server”. when I would press the button, nothing would happen. On the remote access tab, it does ask me to log into my account (Even though I am already logged in).

Let me know if you have any suggestions. I have played around with signing out and back in, and just removing Preferences.xml but had no luck with either.

Plex Server Version: 1.19.5.3006

2

Are you attempting to claim using app.plex.tv or the local IP address / loopback adapter?

3

On my local ip. http://server-ip:32400. When I use app.plex.tv it just says it cannot connect to my server.

Thanks!

4

Make sure that when you are locally connected ( not plex.tv), you are signed out of your account and youve deleted the server from the authorized devices. Then close it and reopen. Authenicate, reclaim.

5

ok… let’s take this step

  1. Go to app.plex.tv
  2. Settings - Authorized Devices (left corner)
  3. Look for the existing server – REMOVE it (not a fatal thing to do)
  4. Sign out of your account.
  5. restart the browser
  6. Restart PMS
  7. Wait 1 minute

If it’s your system itself (workstation == server) : open http://127.0.0.1:32400/web
if it’s the same 192.168.x.x/10.x.x.x/172.16.x.x-172.31.x.x LAN then open it by IP.

If not or remote, SSH tunnel will be needed

2 Likes
6

So I followed these steps and now am not able to see the claim server option. I am just trying to fresh install. It seems like even that is having issues.

7

To give more context. I followed the uninstall guide for Ubuntu, then reinstalled it. However, it seems to still sends me to my home page when I goto 192.168.x.x/http://127.0.0.1:32400/web, with no option to create a new server.

8

Update two:

So I was able to recreate my server after a fresh install. However, it still is giving this issue where it looks as if I am logged out in the server specific pages and it wont let me claim my server.

9

After attaching a monitor to my server I was able to figure it out. I recently removed a docker container of pi hole off of my server. it seems that was preventing it from sending the request to reclaim my server.

Thanks for all the help!

10

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