Cannot claim server from "Plex for Windows-General" screen

Plex Media Server NAS & Devices
1

Server Version#: 1.32.4.7195
Player Version#: 1.84.1.4069-ff740b6d
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Can’t get toserver logs!

I have a F2-210 ARM running Linux. Client is desktop PC. Also have Plex Pass.

I cannot get the right page to come up when I click on Settings. The “Plex for Windows-General” screen does come up but does not look like tahe ones in examples. On the left side there is no column labled “Settings” only, says “Plex for Windows.-General” at top of page.

How can I claim my server?

I have not been able to claim server after weeks of trying. I am very frustrated! I am a newby and don’t understand some of this.

Thank you!

2

Plex Documentation → Install Plex Media Server on a TerraMaster NAS

Using a PC on the same network as the NAS, point a private/incognito browser window at the IP address of the NAS.

For example, if the IP address is 10.1.2.3, use http://10.1.2.3:32400/web.

Use http, not https.
Using an incognito window bypasses any ad blockers, cookie cutters, etc that might interfere.

3

I am going thru the documentation you referenced, but when I click on Plex Media Server it comes up with a different box. It comees up with a box with an enter button in lower right corner. Click on enter and it takes me to select user page.

I believe the box wants me to hit enter and then shows a list of servers to select. There are none so it goes to the next page of user selection.

I wonder if that document is behind revs and Plex has moved forward?

Thank you so much for your help!!!

4

I have not used a Terramaster NAS, so not sure how the interface looks. The document was last updated in 2019, so it could definitely be out of date.

Still, if Plex Media Server is running, you should be able to point a browser a the NAS to claim it (ex: http://10.1.2.3:32400/web).

An even simpler test is http://nasipaddress:32400/identity (ex: http://10.1.2.3:32400/identity). If Plex is running, it will return two or three lines of XML Info containing claimed="0" (unclaimed) or claimed="1" (claimed).

5

Here is 192.168.2.226/identify

result, this was all on the screen, no more

<MediaContainer size="0" claimed="1" machineIdentifier="5a2e10c4bdcc4b57394a4c2aaa2f196a2f64def3" version="1.32.4.7195-7c8f9d3b6"> </MediaContainer>

Thank you!

6

Thanks for the info. The server is running and claimed, which is good.

Now try http://192.168.2.226:32400/web.

You may see a message saying “not hosted at plex.tv…”. That is OK. It just means you’re accessing the server directly, not via app.plex.tv.

7

<MediaContainer size="0" content="plugins"> </MediaContainer>

This is what I got!

8

MediaContainer size=“0” content=“plugins”> </MediaContainer

9

Not sure what is happening.

Did you add /web after 32400?

Try this:

  1. Stop Plex Media Server & wait 30 seconds.
  2. Start Plex Media Server & wait 2 minutes for it to fully start.
  3. Try accessing it directly, http://192.168.2.226:32400/web.

If that does not work, then time to look at the log files.

Stop Plex Media Server.

The log files are in the Plex Data Folder, in the Logs subdirectory
(/home/plex/Library/Application Support/Plex Media Server).

Hopefully Terramaster has a file browser, the equivalent of Windows Explorer.

If you have an option to do so, download the Logs directory, zip it, and upload the zip file to the thread.

If not, pull Plex Media Server.log to Plex Media Server.5.log and upload them to the thread.

To upload to the thread, drag the file(s) into the message window. They will insert at the cursor location.

10

Yes it had web at the end:)

11

The media server runs on a Linux ARM inside the NAS. At this time I do not know how to stop and start the media server.

I do not find the path for logs. There is no plex dir under home! I have been trying to figure the path out, Ill do a find and see what pops up.

12

I am working on this an will get back to you in a couple of days!

13

Hello, the problem is no longer present. I stopped and restarted the Plex Media Server per your instructions. It seems that might have done it. I also looked at my logons and passwords, there may have been something funny there but, I can’t pin point it.

Thank you for taking the time to work with a newbe and put up with simplistic questions! The good news is that I learned a lot about logging in and Linux.

Do you know what flavor of Linux is running on my F2-210?

Thank You!!!

14

Glad you have things working.

I do not know what Linux is used by Terramaster. If they’re like Synology, they customize it quite a bit to fit their needs.

You can probably SSH into the box and find the kernel version. Don’t be surprised if it is several versions old. My Synology NAS are running 4.4 and 3.2. My Ubuntu 22.04 box is running 6.2.

Synology DS918+ running DSM 7.2:

$ uname -a
Linux kiowa 4.4.302+ #69057 SMP Mon Nov 13 14:21:00 CST 2023 x86_64 GNU/Linux synology_apollolake_918+
$

Synology DS414 running DSM 7.1:

$ uname -a
Linux tonkawa 3.2.101 #42962 SMP Mon May 29 14:34:31 CST 2023 armv7l GNU/Linux synology_armadaxp_ds414
$

Lenovo PC running Ubuntu 22.04:

$ uname -a
Linux osage 6.2.0-39-generic #40~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Thu Nov 16 10:53:04 UTC 2 x86_64 x86_64 x86_64 GNU/Linux
$

uname man page (man pages not always installed on NAS):

$ man uname
UNAME(1)                                                  User Commands                                                 UNAME(1)

NAME
       uname - print system information

SYNOPSIS
       uname [OPTION]...

DESCRIPTION
       Print certain system information.  With no OPTION, same as -s.

       -a, --all
              print all information, in the following order, except omit -p and -i if unknown:

       -s, --kernel-name
              print the kernel name

       -n, --nodename
              print the network node hostname

       -r, --kernel-release
              print the kernel release

       -v, --kernel-version
              print the kernel version

       -m, --machine
              print the machine hardware name

       -p, --processor
              print the processor type (non-portable)

       -i, --hardware-platform
              print the hardware platform (non-portable)

       -o, --operating-system
              print the operating system

       --help display this help and exit

       --version
              output version information and exit

AUTHOR
       Written by David MacKenzie.

REPORTING BUGS
       GNU coreutils online help: <https://www.gnu.org/software/coreutils/>
       Report any translation bugs to <https://translationproject.org/team/>

COPYRIGHT
       Copyright  ©  2020  Free  Software  Foundation,  Inc.   License  GPLv3+:  GNU GPL version 3 or later <https://gnu.org/li‐
       censes/gpl.html>.
       This is free software: you are free to change and redistribute it.  There is NO WARRANTY, to the extent permitted by law.

SEE ALSO
       arch(1), uname(2)

       Full documentation <https://www.gnu.org/software/coreutils/uname>
       or available locally via: info '(coreutils) uname invocation'

GNU coreutils 8.32                                        February 2022
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