Server Version#: DSM 6.2.3-25426
Player Version#: 1.21.1.3830-6c22540d5
I recently lost access to my media server through Plex. I can still access the files and folders remotely through Synology’s Quickconnect option, but my server cannot be connected to with any Plex app or Plex-related program.
The server appears on the Plex app but it cannot connect to it, it constantly tries to refresh but does not succeed. My remote access is enabled and the server is also listed under the ‘Authorized Devices’ category.
The last few things I remember doing before this issue happened, was:
- I was trying to fix a different issue with laggy playback by using the " VaapiDriver=”i965″ />" supplement in the Preferences.xml file. I’m confident that I followed those steps correctly.
- I updated my DSM server to version 6.2.3-25426.
- I was later notified that there had been a power outage at the address where my server is.
After these three actions, I lost remote access to my server on all services (chromebook, TV, phone).
Steps that I’ve approached to try to resolve this issue:
- I tried the ol’ restart and shutdown options to no avail.
- I logged out of all my Plex related accounts and stopped the Plex app running in DSM, also to no avail.
Any help resolving this issue would be most grateful.
