Cannot connect to PMS and not sure where to look for troubleshoot

Plex Media Server NAS & Devices
1

Server Version#: (I assume Qunap firmware 4.4.3.1354) Plex 1.20.0
Player Version#: ?

I am honestly at the end of my rope trying to figure this out. I had set up a Qnap plex server for my parents and I’m kinda regretting it. Sometime in April they said they couldn’t connect to plex anymore. Using Qnap’s interface I found there was a time out in getting to the server (x.x.x.x:32400/web). These are the steps I have taken so far:

  1. uninstalled and re-installed PMS (including upgrading to newest release)
  2. Re pointed DNS to 8.8.8.8 and 8.8.4.4 (seen in other forum post Plex on QNAP unreachable )
  3. Restarted
  4. Attempted SSH steps for a new Certificate
  5. Trying now to roll back to 1.17.0 and see if I can’t connect from there

Honestly at this point anything helps. Looking at the logs there isn’t a ton I could see that would prevent me from accessing PMS.

2

Just tried 1.17.0…no dice
I guess I’ll try the app center install again and see what the logs say then.

3

Just installed the one from the “app store” 1.16, these are the errors I see in the logs:
Errors found in DLNA Server.log
Jul 30, 2020 03:07:12.301 [0x7f051a89d740] ERROR - Couldn’t rename file “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna-new.db-shm” to “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna.db-shm”: No such file or directory
Jul 30, 2020 03:07:12.301 [0x7f051a89d740] ERROR - Couldn’t rename file “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna-new.db-wal” to “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Plug-in Support/Databases/com.plexapp.dlna.db-wal”: No such file or directory
Errors found in Plex Media Server.log
Jul 30, 2020 03:07:10.901 [0x7f3a3da8c740] ERROR - Transcoder: Error cleaning old transcode sessions: boost::filesystem::directory_iterator::construct: No such file or directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Cache/Transcode/Sessions”
Jul 30, 2020 03:12:11.531 [0x7f3a31813700] ERROR - Error cleaning media bundles: boost::filesystem::directory_iterator::construct: No such file or directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Media/localhost”
Jul 30, 2020 03:12:11.531 [0x7f3a31813700] ERROR - Error cleaning metadata bundles: boost::filesystem::directory_iterator::construct: No such file or directory: “/share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server/Metadata”
Jul 30, 2020 03:12:11.532 [0x7f3a31813700] ERROR - Thread: Uncaught exception running async task which was spawned by thread 0x7f39e62b3700: Vectors of size 0 are not allowed.

Bad install maybe? I’m not sure why it would have an issue on its own path, each time I remove PMS it gets rid of that ././.qpkg/PlexMediaServer

4

Restart PMS, and then zip the entire log directory and upload, instead of a snip of a log

5

Sorry I had planned on doing that as well. To these are the logs. Thanks for taking a look!

6

I got it fixed. My parents had UPnP enabled on their router and I had to go disable that and forward the port specifically. I’m not entirely sure why that fixed it, but I appreciate all the help! I don’t think I want to ever set a PMS up on a Qnap ever again. I’ll stick to windows next time…

7

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