Cannot delete collections

Plex Media Server Desktops & Laptops
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1

Server Version#: 1.22.1.4200
Player Version#: 4.53.0

I’m trying to delete some collections and just get the popup “There was a problem deleting this item.”

I have the setting “Allow media deletion” checked and see this in the logs:

Mar 21, 2021 09:14:47.891 [0x7f938b7fe700] DEBUG - Request: [192.168.1.213:55953 (Allowed Network (Subnet))] DELETE /library/collections/244713?includeExternalMedia=1 (5 live) TLS GZIP Signed-in Token (m.thorpedo)
Mar 21, 2021 09:14:47.891 [0x7f93fad1d700] DEBUG - Completed: [192.168.1.213:55953] 405 DELETE /library/metadata/244713?includeExternalMedia=1 (5 live) TLS GZIP 0ms 524 bytes (pipelined: 1)

I even tried restarting the server after enabling the setting, to no avail.

2

These 2 lines unfortunately don’t help at all to diagnose the issue.

  1. edit all collections, go to the Advanced tab, verify that “Collection order” is not set to “Custom”
  2. check your Plex database file for damage:
  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 5 minutes
  6. fetch log files and attach them here

Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.

3

It’s surprising to me that “405 DELETE” isn’t helpful at all when that’s usually indicative of some kind of bug, since it means a request is being made to an endpoint that doesn’t support that HTTP method.

That aside, logs attached: Plex Media Server Logs_2021-03-21_09-55-40.zip (686.9 KB)

Attempted to delete the collection around 09:55:14.

4

A Plex employee mentions that a fix will be coming soon in this thread:

1 Like
6

What is the solution, as i have the same problem on 4228

Regards

7

Same here with Version 1.22.1.4228 on a Synology NAS,

8

As mentioned here, Plex is planning to fix this in 1.22.2, whenever that’s released.

9

1.22.2 is out and there was no fix.

2 Likes
10

1.30 is out and there is no fix.

11

What is the solution, as i have the same problem on

12

Same here been going on for several weeks now. Have been following this topic and just upgraded to new update this morning PlexMediaServer-1.22.2.4256- Still not fixed cannot delete collections. To make matters worse had to to the “plex dance” to get chapters to show and it added over 100 movies to my collection that I cannot now delete. A fix for this is needed soonest.

13

I have the same issue running latest version (1.22.1.4228) on Windows

14

Issue is fixed w/ PMS 1.22.2.4262:

15

This fixed collection deletion for me

16

I have the same error, in Windows
please, help!

image

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17

You’ll need to wait for the fix to be released in a public release.
Right now it’s only available in the beta channel.

1 Like
18

Same issue: “There was a problem deleting this item”
SOLUTION:
(My setting) Server update Channel: “Beta”
Download/install the latest version of Plex Server: Version 1.22.2.4282

Reference:
OS Windows 10 Pro

1 Like
19

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