Server Version#: Version 3.104.2 on Ubuntu I have added a couple of new tv shows this morning. one worked fine, the other is not fetching artwork. It fetches description and title correctly. the tvdb record is here: https://www.thetvdb.com/series/stormester I have deleted the agent cache and it d…

can anyone tell me if this url works for them? for me it returns ‘not authorised’ https://tvdb2.plex.tv/series/352026/images/query?keyType=fanart&lang=en In the Info.xml file, it lists the url for the banner as https://thetvdb.com/banners/fanart/original/5b81aa8f18ae9.jpg which downloads just fine…

[image] noirmaru: can anyone tell me if this url works for them? for me it returns ‘not authorised’ https://tvdb2.plex.tv/series/352026/images/query?keyType=fanart&lang=en Unauthorized also. You could zip up your debug log folder and attach it for us. Context helps us figure it out. You d…

[image] noirmaru: can anyone tell me if this url works for them? You cannot access these URL’s manually. Please provide the entire log.

Ok, did the plex dance, shutting down PMS. cleared cache files, deleted logs, etc. Rebooted, moved media directory back, did a scan. Matched automagically, including series description, etc. but no artwork. Full logs attached. Logs.tar.gz (1.1 MB)

A few requests & Suggestions. Please turn off VERBOSE logging. It does not help. It only hinders in 99% of the cases. With all your plexignore rule activity, it’s almost impossible to see. I strongly recommend you rearrange your data so Plex doesn’t need to ignore it. It will make th…

Thanks for the advice. I do know that is the preferred way for plex to operate and hopefully I can get organised in the future. In this case, i spun up an ubuntu vm and tried a fresh plex with the same result. Metadata but no artwork. Attached are logs with verbose turned off. Logs_htpc2.tar.gz (83…

That looks like a direct return from TVDB saying forbidden (not allowed). Can you access the banners in their web site? Is this a Ubuntu VM on Windows?

No, the VM is inside of proxmox (debian). banners load normally on tvdb site and I can view the referenced banners in the log: https://thetvdb.com/banners/fanart/original/5b81aa8f18ae9.jpg and https://thetvdb.com/banners/_cache/fanart/original/5b81aa8f18ae9.jpg I can also download them with curl f…

Proxmox behaves very oddly with Plex unless setup a specific way. The only support we can offer is from a User-Contributed Guide. [image] Linux Tips Tips, Tricks & How-Tos Installation guide for PMS under Proxmox 5.1 within an LXC Container Contributed by: @Johnnyh1975 …

I would like to see the logs if possible. It’s impossible to determine what’s happening from only those two lines (which aren’t errors)

Cannot fetch artwork metadata for one item only, text fetches correctly

Plex Media Server Metadata & Adding Files

ChuckPa November 17, 2019, 1:29am 18

Topic		Replies	Views
PMS Agent / Metadata / Scanner Help? Nothing downloads. General Discussions	15	158	January 7, 2020
Not adding TV Show artwork Metadata & Adding Files server-linux	28	768	April 22, 2020
TVDB Plex agent not downloading metadata anymore after they switched to v3 Metadata & Adding Files server-linux	61	7133	November 10, 2019
Metadata not working / incomplete Metadata & Adding Files server-windows	81	7303	October 17, 2020
TheTVDB metadata - V3 API and related issues Metadata & Adding Files server-windows , server-mac , server-linux , server-qnap , server-synology	289	23576	June 19, 2020

Cannot fetch artwork metadata for one item only, text fetches correctly

Related topics