Cannot get rid of "Select USer" screen when going into plex web

So yesterday (7/21) I made a gravatar to see how that would work with plex. Once I made it, anytime I went into plex web, it would force me to choose my user, although I am the only home user. I since made the gravatar private and did everything I could do except delete the account (because they won’t let you).

Even after deleting it, it makes me select a user when entering. I tried creating a pin and then removing the pin to see if it would go back to normal. It did not. Now, even when I delete the pin, it still asks for the pin. How do I get it back to normal where when I launch Plex, it just goes straight to my library and uses my default user?

Did you click Leave Home? I know somewhat silly to ask but how are you deleting the PIN?

No didn’t click leave home. Don’t know where that option is either. To delete the pin, I would have to remake it by clicking on the lock and inputting one. Then I would do the same but click remove. But it doesnt remove it.

in fact tried a new experiment and when I remove the pin and try to go back in, it will ask for a pin and I can enter anything and it will accept it

thats extremely odd. question are you using plex.tv/web or the local web app at IPofserver:32400/web ? is there any difference between the two

can you open up the preferences.xml file and see what PlexOnlineHome is set to. it should be NO
https://support.plex.tv/hc/en-us/articles/201105343-Advanced-Server-Settingshe

Figured it out. Tried the preferences.xml and saw that home was set to “1”. Manually changed it to 0 and no after both changes didnt fix it. But then that made me realize that when I activated the guest account it created a “home” and I never left the home when I removed the guest account. Figured it would do it on its own if only one user. So I had to reactivate the guest account and then leave the “home”. Everything works now. thanks for your help!

Thanks for letting us know how you fixed it. It definitely should have removed you from a home when the guest account was disabled and you are the only one left. bug report being filed

A few years later and I’ve just experienced the same issue. I can’t access preferences.xml though as PMS is running on Nvidia Shield.

You don’t see the Leave Home button? do you have guest enabled?

I’m also unable to get rid of the Select User screen.

I did have a Plex pass subscription and created several other user accounts during my subscription. But when I allowed it to lapse, I thought the absence of these accounts would default the server to the only user account and not prompt this user screen.

There’s no Leave Home button anywhere I can find.

You must remove the PIN from your user account.
https://app.plex.tv/desktop#!/settings/users
click on the little green ‘padlock’ next to your user avatar.

My user account doesn’t have a PIN set.

Which ever client you use: force it to restart.

If that doesn’t change anything, sign out of your Plex user accout on this client. Restart it, then sign back in.

Signing out and signing back in worked. Thank you.

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2019 checking in, same problem. I had only one user (me) but was always prompted to “Select User” when accessing Plex. Turns out I added a guest user at one point, which created a Home, then I disabled the guest, but I was still part of the Home. Re-enabled guest, chose “Leave home”, and now I can login to Plex without having to select user any more. Thank you @ zachmal.

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I also re added a guest user and then removed myself from “Home”. Thanks for sharing the solution, it worked!

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