PIN set on user, unable to disable!

Plex Media Server
1

It’s real easy to set a PIN, why did Plex make it so hidden to disable the PIN?
The Green Lock does nothing, it is not a link to disable the PIN – as I’ve read on other posts.
Thanks for any advice on this!

2

The green lock has nothing to do with the PIN on a user (not sure where you got that information).

Set a Pin:

  1. go to https://app.plex.tv/desktop#!/settings/users-sharing
  2. hover over your account / a managed user and click Set Pin
  3. set a pin and click save

Change or delete a Pin:

  1. go to https://app.plex.tv/desktop#!/settings/users-sharing
  2. hover over the account (your own or that of a managed user) and click on Edit Pin
  3. …
    • enter a new PIN and click Save to change the Pin
    • click Remove to delete the Pin.

Edit:
Found the official support article covering this

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3

Thanks much Tom.
That is so unintuitive compared to most things in plex, but very much appreciate your help!

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4

If you don’t mind… where had you been looking to reset the pin?

PS: I just saw what green lock you’ve been referring to; I take it is intentional not to have a “remove PIN” option on the Switch User... dialog.

5

I wish I knew, I think it was either on an older Plex forum or google searched. I’ll let you know if I can find it again.

6
7

That thread is 5 years old. The user interface changed a bit inbetween.

8

Thanks for the feedback.
I took the liberty to add a link to the actual support article covering this (see above) and to unlist this post from the tips&tricks section (outdated).

1 Like
9

Hey, also do you know why Plex still asks to select my ‘one’ user every time I launch the player?
I took the PIN away (thank you) but it still shows my 1 user account during launching the app (tv or computer) and I have to select it before it shows me my media.
I am sharing my media with 1 other user remotely, and vice versa, but should that matter? I only have 1 created user on ‘my’ account.
thanks!!

10

Have you added that user as a „Friend“ or as a member of your „Home“?

11

Well it appears it only asks you the first time after the PIN was removed. thanks …

12

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