Cannot get to local server login

Plex Players Streaming Devices
1

Server Version#: 1.21.1.3830-6c22540d5
DSM version: DSM 6.2.3-25426 Update 3
DSM hardware: 218+

I have tried everything I can think of including:

  • removing and reinstalling several times
  • deleting or changing everything in the Plex directory or just the Preferences.xml file
  • logging into plex.tv and removing all devices other than my local session
  • tried connecting from both linux and windows devices

I always connect to my local IP: 192.168.1.220. I have an external static ip for the system.

I have tried the following URLs:
192.168.1.220:32400/web
192.168.1.220:32400/web/index.html
192.168.1.220:32400/web/index.html#!setup

The first two either have the ‘no soup…’ message or else show me Plex with no access to devices. When I click the login button it immediately takes me to the app.plex.tv login - not the local one.

Then I try the 3rd URL it says ‘Media Server not found’ which is strange because the media server is what sends back that message.

Any ideas before I give up on this software and try something else.

cheers,

ski

2
3

Thanks for your quick reply. I just tried that again with no luck. I am on the same network connected to the same router as the NAS running plex so no VPN’s or tunnels are involved. Changed my password. Restarted the service. Still get the No Soup message when trying the local IP… If I try the setup URL directly I can no media server found. I also tried stopping the service and then signing out of everything with a password change. No luck. I do see some other devices when I sign into plex.tv now - a plex auth app firefox from a few hours ago and a totally blank app. Any other ideas?

cheers,

ski

4

Did you check this box while the server was running?

Screenshot from 2020-12-30 23-33-10

Changing the password, without “Sign out all connected devices after password change” will create this problem every time.

At this point. you must remove all the account info from the server , without removing its identity, so you can “re-claim” it.

The sequence is:

  1. Stop Plex

  2. On the Synology - Install the Synology Text Editor app if not installed.

  3. Open File Station

  4. Navigate to: Plex → Library → Application Support → Plex Media Server

  5. Right-click on Preferences.xml and “Open in Text Editor”

  6. Very carefully remove the following Keyword="Value" pairs.
    a. PlexOnlineMail
    b. PlexOnlineUsername
    c. PlexOnlineToken
    d. PlexOnlineHome
    e. AcceptedEULA

  7. Save the file and exit the text editor

  8. In your browser, open http://app.plex.tv

  9. Go to Settings - Authorized Devices - Server (the dropdown)

  10. Remove (“X”) this server. It will come back in a minute but we need this one gone.

  11. Now, upper right corner , under your Avatar , “Sign Out” (Important)

  12. Close the browser window

  13. Start Plex

  14. Open http://ip.addr.of.syno:32400/web

  15. Sign in again.

  16. It will want to setup a new server - This is expected.

  17. DO NOT create any new library sections. You will see your existing sections.

  18. Continue through the setup wizard to confirm all setttings.

  19. Finish and arrive at the dashboard.

PS: When we get to DSM 7, I will have this situation managed. No more manual editing of the Preferences.xml file will be required.

5

So my Preferences.xml file without me editing it is:

<?xml version="1.0" encoding="utf-8"?>

so it has never managed to connect to anything yet and the server has never shown up on my account. The problem is that the server will not run the setup process where it does connect to my account - instead I just get the error ‘Media Server not found’. So I tried the process you listed. I was able to do the following:
Steps 1 - 5: ok
Step 6: no as there was nothing to remove in the file
Steps 7 - 9: ok
Step 10: no as there was not device.
Steps 11 - 13: ok
Step 14 - 19: no as it never did the setup process. Just got the ‘No soup…’ message.

I am really confused as I have removed and reinstalled the system several times. I even went in via ssh and tried to remove everything associated with plex between after I deleted it, but it still refuses to run the setup process.

Thanks for tryiing to help.

ski

6

Sorry , but I do know how to post my Preferences.xml file ot the forum. I had to remove the first line and the <

Preferences OldestPreviousVersion=“1.21.1.3830-6c22540d5” MachineIdentifier=“2fd12393-51db-432d-9c6e-c38dbf5856e6” ProcessedMachineIdentifier=“3185fb957e4bb485973b5ee799bc015076c7daea” AnonymousMachineIdentifier=“45d52022-db54-4ffa-b08e-0a6ffe3675ca” MetricsEpoch=“1”/>

7

Open the Plex share

Navigate down until you see Logs.
Right -click on Logs and Compress to Logs.zip

download that file from the NAS and attach it here.

8

(File removed)

Here you go

9

@kacoroski_gmail_com

The logs show you are trying to initialize it from outside the LAN? (216.9.xxx.xxx address)

If so, this will not work. Plex’s default security will ignore your request.

You must be on the same network or use SSH tunnel.

Scroll down to On a Different Network

10

Ok, got this to work. I had set up my system to be accessible from the internet. I had to turn that all off by:

  • removing rules on firewall to allow access to the NAS on port 32400
  • removing ddns.

Then I removed plex and reinstalled it from scratch. When it started up I got the local startup screen.
Thanks for your help.

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