Synology FAQ - Questions, Answers, and How-To's

[ChuckPa]

FAQ 22 - Hard reset server credentials.

DSM 7 -

1. Uninstall with the “Keep” option
   

   

2. Install the same version package again,
   – Plex Claim Token method
   – Click “Get Plex Claim token”
   – Browser will open and show claim-xxxx token
   – COPY the token to browser (do not waste time. Token expires in 5 minutes)
   – Return to installer window
   – PASTE into token window on installer form
   

   
   
   – Click NEXT & DONE and continue installation
   – Installation will take 15-30 seconds longer as installer and Plex.tv setup new credentials
   – Installer will show success or failure. Success will confirm using your Plex account username when done.
   
   

3. This ONE TIME -
   – Open an incognito window
   – Open http://lan.ip.of.syno:32400/web
   – IGNORE the “not hosted by Plex” message and proceed.
   – Sign in
   – Go to the left panel and select your server
   – Let the browser and server resync

4. You may now close the browser tab and use PMS normally.

5. Restart any player devices so they update with the new server credentials.

DSM 6 -

Use this procedure (Soft reset) when:

1. You receive the nasty “No Soup For You” message
2. You’ve changed your Plex password and now have trouble accessing the server.

WARNING
If you can use SSH-tunnel, use it. Do not use VPN. Use of a VPN forwards your IP as the “Referrer-IP” which PMS will always detect as remote which locks you out when it’s unsecure.

Soft Reset credentials.

Begin here:

1. Sign out the plex/web browser
2. Open a new Window
3. Go to to www.plex.tv (not app.plex.tv)
4. Sign into your account settings.
5. Force sign out everything as you change the password.
6. Open an incognito window
7. Open http://ip.addr.of.host:32400/web (or 127.0.0.1:32400/web if on the host)
8. Sign in
9. Claim it again.

The X-Plex-Token and other credentials will now all resync
go to your devices and sign them in again.

If the soft reset step fails

Hard reset credentials.

1. Stop PMS

2. Using File Station, navigate to “Plex / Library / Application Support / Plex Media Server”

3. Right-click ‘Preferences.xml’ → Open with Text Editor
   (Install the text editor in Package Center if needed)

4. There are 4 values to remove. The are all of the form Name="Value"

5. Remove the Name="Value" pairs for:

• PlexOnlineUsername
• PlexOnlineToken
• PlexOnlineMail
• PlexOnlineHome (if it exists)

6. Save the file

7. Start PMS

8. In an INCOGNITO brower tab, open http://lan.ip.of.syno:32400/web

9. It will want you to sign in – Do so

10. It might offer “Got It” . OK if so offered

11. Might offer the setup wizard.. Skip through it as appropriate
    ( No need to recreate shared folders unless you deleted the contents of the Plex shared folder)

12. When you arrive at the Dashboard, recheck your settings. All should be intact.
    Fix as appropriate.

13. You may now use PMS normally.
    Go to Index