Cannot Install Plex Media Server 1.41.5.9522 on Terramaster F4-212 ARM

Plex Media Server NAS & Devices
1

Server Version#: 1.40.2.8395
Player Version#: N/A

When trying to manually install the most recent Plex Update on a TerraMaster NAS F4-212 ARM, I consistently receive the error “This file is incorrect and cannot be installed” This happens on any version I try to install that is downloaded from the downloads.plex.tv site. The file I am attempting to install is PlexMediaServer-1.41.5.9522-a96edc606-aarch64.tpk.

Is this the correct file to download for my NAS? How do I update to a more current version? The new client has been downloaded to my Apple iPhone and now will not work with the older version of the server. So I need to get this corrected and a correct updated version installed.. Please advise. Thank.

2

Is there someone from Plex that can respond to this question? Unsure how the support process works if you are paying for a product and there isn’t a defined way to obtain direct support. I cannot use PLEX until I solve this issue.

Thank you.

3

I have been waiting for an update for this model also. I haven’t seen an update for TOS 5 in about a year.
Now my android phone has updated to the “new experience” version and refuses to connect to my server until I update my server to the latest version…which doesn’t exist!

4

I’m having the same problem with TeraMaster NAS F2-212, TOS 5.1.73 and getting the same error with the same .tpk file.

5

That version is for TOS4. We are working directly with TerraMaster to provide TOS5 packages which we hope to offer soon.

6

@andrew9869 @stevejeans please feel free to try this build and report back (please make a database backup first!)

https://artifacts.plex.tv/plex-media-server-experimental/1.41.5.9545-5ad2eda6a/terramaster-tos5/PlexMediaServer-1.41.5.9545-5ad2eda6a-aarch64_TOS5.tpk

If all goes well we will soon start including aarch64 builds on our download site.

2 Likes
7

Will do first thing tomorrow.

THANK YOU for the follow-up!

8

Decided to install this new build tonight..

It installed SUCCESSFULLY and initial checkouts look good. If I find any other issues, I will report back here.

Thanks @chrisallen

1 Like
9

Mine is successful as well, thanks for getting that build to us so quick @chrisallen!

1 Like
10

New build for Terra Master TOS 5.0 ARM continues to work well… Thanks again, @chrisallen!

11

Looks like it worked for me also.
Thank you.

12

We now have ARMv8 builds available on https://www.plex.tv/media-server-downloads/ for TOS 5 under the beta channel (PMS 1.41.7)

13

Thanks, Chris. Can you please advise how to access the beta channel? I cannot seem to find the link on the downloads page to access the ARM build for TOS5. Thanks!

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