Cannot log into my Plex account since yesterday

Yesterday I shared my password within Bitwarden, so my son culd login to Plex, since his account wasn’t working.
Since then I am not able to login to my Plex account, first thougth was to change the password, which I did. That didnt help.

What to do here? Help!

(This is not my usual account… I created a new one just to be able to post here)

Please send me the email or username of the problematic account per PM.

Are you certain that it was your son who contacted you?

As far as I can see, this account is still alive and well. Neither the username nor the password have been changed recently.

But you have activated 2FA on this account. So in order to login successfully, you need to supply a security code from your authentication app.
https://support.plex.tv/articles/two-factor-authentication/

I know I have 2FA, but as soon as I enter my credentials it says it says it is the wrong username/email or password. I have tried to change the password with no luck.

Could you change the password so something and mail it to that mail address?

I see no such attempts in your account. Whatever account you were trying to reset, it was not yours.

No, I don’t have that ability.
Please contact Plex Pass Billing department: https://www.plex.tv/contact/?option=plex-pass-billing

I go to plex.tv, click Sign in. Enter my credentials, I get an error, I click forgot, enter my email. Get an email with a link to reset the password. I do. Try to login, same procedure as above.

I just did what I wrote above, and get this:

I wrote the email I gave you, and now it seems to working.

So thank you for youe time! :slight_smile:

I am back in.

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