Cannot transcode to download (but can transcode live playback just fine)

Hello,

My server can transcode video perfectly fine during live-playback. It can handle numerous transcodes simultaneously while I’m watching with a connection.

However, when I select “download” on an app (for offline viewing later), it fails to transcode a lower resolution copy. This is the only error I receive:

[Req#1ca17/Transcode] Transcoder: Failed to delete session directory (boost::filesystem::remove: Directory not empty: "/media/easystore/PLEX/Transcoder_TMP/Transcode/Sessions/plex-transcode-82fc30d3e309d4a0503240c99348ae01e67a629a-1e80561b-ca34-4707-8565-e7cb919c0d42")

Every time I check, the mentioned directory is actually empty of files, and contains only directories.

<omitted>@plexhome:/media/easystore/PLEX/Transcoder_TMP$ pwd

/media/easystore/PLEX/Transcoder_TMP

<omitted>@plexhome:/media/easystore/PLEX/Transcoder_TMP$ ls -l -R

total 0

drwxrwxrwx 1 root root 0 Dec 24 02:04 Transcode

./Transcode:

total 4

drwxrwxrwx 1 root root 0 Feb 17 04:32 Detection

drwxrwxrwx 1 root root 4096 Feb 17 04:47 Sessions

./Transcode/Detection:

total 0

./Transcode/Sessions:

total 0

I thought it might be a permissions issue, but the directories have full rwx across the board as seen above.

I appreciate any insight that could be provided!

PMS running on Ubuntu server.
Server Version#: 1.31.0.6654

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