Server Version#: WD PR2100 1.14.1.5488
Player Version#: Web client 3.77.4
If I select “Movies” or “Discover” in Guide, I get the usual “An unexpected problem occurred” error message. I restarted Plex, and did a force-download of the program guide information. Didn’t resolve. See attachedPlex Media Server Logs_2018-12-29_12-36-50.zip (3.9 MB)
And now, all of a sudden, it’s working. I did nothing to resolve this, beyond generating log files. If it happens again, I’ll reply again…
And it happened again. I haven’t restarted Plex yet or updated the guide (I restart Plex every morning when it’s idle). Plex Media Server Logs_2018-12-30_10-45-22.zip (5.2 MB)
See attached…
I found that if I just hit the F5 key (and log back into Plex), the Movies page comes up. So, to be clear: 1) Restart Plex when idle, 2) Click Guide, then click Channels to change it to Movies, 3) Get error message, 4) Press F5 to refresh, 5) Re-enter PIN to log back into Plex, 6) The list of movies comes up successfully.
Using the latest version of Chrome…
Another follow-up… After I turned on my monitor for the first time this morning, Plex was still showing in Chrome. I went and checked out another site, then came right back to Plex, and noticed that it crashed. According to the PR2100 console, Plex was still running, so maybe only the web server crashed?
Anyway, I restarted Plex and brought up the list of movies in the guide. This time I didn’t get the error mentioned in the original post – until I scrolled down the page for the first time. So, I had to do the F5 thing again. Not sure what’s going on here…
I have the same issue, and the same resolution worked for me as well Though i should note that closing the plex web page doesnt resolve the problem, hitting F5 does, or fully closing chrome, sometimes a freshly launched chrome will have the issue as well which leads me to believe this is an issue with cached data or the web server(i do not allow chrome to run in the background).
EDIT: completely restarting the machine does not seem to resolve the issue either, at least not today, when i notice the problem i normally cant restart the server because it is recording.
On both of my Windows 10 plex DVR servers. One 1809 build 17134.523, one insider preview build 18309.1000, server running 1809 is on plex server version 1.14.1.5488(standard update channel) server running insider preview is running 1.14.1.5488(beta update channel) they are the same build number.
Both servers are set to grab the enhanced guide but the insider preview/beta update server doesnt do much recordings. its just an early warning system for updates that may kill plex, plex DVR, or my IP cam NVR(iSpy) this early alert server came in handy during transition from 1511 to 1607 and a few other incremental updates. Both servers have the issue, and both are resolved by hitting F5 on the client computer.
The problem so far only appears on browser(chrome only though i may switch to firefox/IE/EDGE to see if it is present there.
The problem has not been observed on android app or windows app. i dont use the android version often to search for upcoming movies, and i cant remember the last time i used the windows store app, just downloaded the windows app, there is no option to view live content or the upcoming schedule that i can find.
I should note that i have had this issue in the past for upcoming TV shows but for the past several months it has only been an issue for upcoming moves and is far less common though i may just be searching less often.
Strange thing about the windows app vs web page, the audio of a just installed plex app is much louder than chrome web page, i dont think i will need to turn down the audio to 50% on all my games any more also somehow the windows app uses marginally less CPU(within margin of error but consistently lower), and noticeably less GPU 15% vs 9% on a GTX1080 on 4K display, though this is probably overhead from chrome
Once again I am having the same problem. I am really tired of getting problems like this, guys. You need to either find a new listing provider, make your routine for reading broken listings more robust, OR ROLL YOUR OWN. Please. It’s this kind of crap that’s making me consider moving to Ember, Channels, or something else. Sigh…Plex Media Server Logs_2019-02-23_11-57-41.zip (3.8 MB)
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