Guide>Movies>sort by airing: "There was an unexpected error"

Plex Media Server Desktops & Laptops
1

Server Version#:
Player Version#:

If I go to Plex Web interface, “Live TV and DVR”, select “Guide”, then choose Movies in the first dropdown, choose “By Airing” in the third drop down then I seem to get some sort of list of Movies I already have and movies coming on on TV.

I’m not clear why I’d want to see movies that I already have - but that’s a question for another day.

My problem is that If I select “By Airing” again in order to flip the sort around, I see a vague error that says “something went wrong”.

But how do I find out what went wrong? Nothing obviously an error is logged in the PMS Log.

The browser console logs this:

[Servers] Populate any server chose ellie where servers = ellie, steves-plex, plex.tv, mediaserver main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
No type was found for undefined main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
[Metrics] Updating session last interaction time main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
XML Parsing Error: no root element found
Location: https://analytics.plex.tv/collect/event
Line Number 1, Column 1: event:1:1
TypeError: "t.protocols is undefined"
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:2121:214
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:740:215
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5940:466
	u http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:67
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:4:3
	d http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:272
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
	mapToProps http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:245
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3669:421
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3670:436
	run http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1819:161
	initSelector http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1824:400
	u http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1822:255
	Dn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:334:172
	Gn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:40
	Kn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:348
	fr http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:365:457
	ur http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:422
	sr http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:248
	ir http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:363:118
	Zn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:361:467
	enqueueSetState http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:431:355
	setState http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:239:306
	onMeasure http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:594:149
	_measure http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:159:324
	n http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:8491:326
vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:347:426
i@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:2121:214
i@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:740:215
i/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5940:466
s/</u<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:67
a/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:4:3
d@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:272
a/</i<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
a/</i.mapToProps@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:245
a/</i<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
a@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3669:421
a/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3670:436
run@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1819:161
c/</u</u.prototype.initSelector@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1824:400
u@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1822:255
Dn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:334:172
Gn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:40
Kn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:348
fr@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:365:457
ur@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:422
sr@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:248
ir@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:363:118
Zn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:361:467
enqueueSetState@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:431:355
1796/i.prototype.setState@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:239:306
t/r.onMeasure@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:594:149
y/this._measure@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:159:324
n@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:8491:326
main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
TypeError: "t.protocols is undefined"
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:2121:214
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:740:215
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5940:466
	u http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:67
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:4:3
	d http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:272
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
	mapToProps http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:245
	i http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3669:421
	a http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3670:436
	run http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1819:161
	initSelector http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1824:400
	u http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1822:255
	Dn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:334:172
	Gn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:40
	Kn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:348
	fr http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:365:457
	ur http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:422
	sr http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:248
	ir http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:363:118
	Zn http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:361:467
	enqueueSetState http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:431:355
	setState http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:239:306
	onMeasure http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:594:149
	_measure http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:159:324
	n http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:8491:326
vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:347:426
i@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:2121:214
i@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:740:215
i/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5940:466
s/</u<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:67
a/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:4:3
d@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:5:272
a/</i<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
a/</i.mapToProps@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:245
a/</i<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1833:28
a@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3669:421
a/<@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3670:436
run@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1819:161
c/</u</u.prototype.initSelector@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1824:400
u@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:1822:255
Dn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:334:172
Gn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:40
Kn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:358:348
fr@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:365:457
ur@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:422
sr@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:364:248
ir@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:363:118
Zn@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:361:467
enqueueSetState@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:431:355
1796/i.prototype.setState@http://localhost:32400/web/js/vendors-2-87d7020ee812c1be8194-plex-3.77.4-ae9ba53.js:239:306
t/r.onMeasure@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:594:149
y/this._measure@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:159:324
n@http://localhost:32400/web/js/main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:8491:326
main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
[Companion] Opening long poll to ellie at https://10-64-16-1.96c37f8f964c4e88b871497d9a556b5d.plex.direct:32400/player/proxy/poll main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
XML Parsing Error: no root element found
Location: https://10-64-16-1.96c37f8f964c4e88b871497d9a556b5d.plex.direct:32400/player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.77.4&X-Plex-Client-Identifier=46faf0sy0mlzu8hxuk8fsa6s&X-Plex-Platform=Firefox&X-Plex-Platform-Version=64.0&X-Plex-Sync-Version=2&X-Plex-Device=Linux&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1865x951%2C1920x1080&X-Plex-Token=K86JWBPibBKbBcbazQqp&X-Plex-Language=en-GB
Line Number 1, Column 1: poll:1:1
[Companion] Poll connection successfully opened with ellie main-1-690b3309d4d2a263720a-plex-3.77.4-ae9ba53.js:3610:161
2

Hello,
I am having the exact same issue as Elbow.
As soon as I choose Movies in the guide.
There was an unexpected error.

Thank you for any help you can provide!

3

Hello,

I have exactly the same problem, when chosen movies I get unexpected error. Now also the home screen is having the same problem.

4

Has anyone figured this one out? When it happen before, refreshing the guide seemed to resolve it. Not this time. Also tried a server reboot.
Linux running: plexmediaserver-1.15.4.993-bb4a2cb6c.x86_64.rpm

5

Same thing is happening here on Win10 (1903)

1 Like
6

I also see this on my Mac - have done for ages. Sometimes I can get round it by using the web app, but that’s not a solution.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.