Server Version#: 1.18.9.2571
Player Version#: 6.4 Build 12
So I have my Roku connected through ethernet directly to my router. Everytime I load Plex on my TV with the Roku none of my media library is available. If I pull it up on my PC, then I can see everything. It’s all on the same network, nothing is done wirelessly and I am at a loss as to why I can’t get my media library pulled up. Since everything is on the same network I shouldn’t need to worry about any kind of remote access. This is a huge pain, especially now with being confined to home. Any thoughts, help, or ideas would be a big help and much appreciated.
There are few possible reason a local Roku can have trouble accessing a local PMS. It could be WiFi Isolation, a firewall on the PC, etc. We can take a look at the logs to start troubleshooting.
Please follow these instructions.
Open the Plex channel
Go to User Button -> Settings -> Advanced -> Logging: Set to Remote
Close the channel
Open the channel
Wait a minute or two before closing the channel.
Report back with the time/timezone after you have complete the test.
Took a look at the logs, and the Roku is unable to reach your server via the local IP address.
Timeout! -28 GET https://192-168-254-xx.{removed}.plex.direct:32400
The channel is not attempting to test any insuecure connection because it doesn’t believe it’s on the same local network. Are you by chance using a VPN on the server? This is ok, it may just complicate things a little.
Here is one thing to try before diving in further.
Go to the Plex channel
Go to User Button -> Settings -> Advanced -> Allow Insecure Connections: set to Always
If this doesn’t work, please follow the remote logs again and we can troubleshoot from there.
Verified it’s now attempting to connect to http://192.168.254.11:32400 since the VPN is disabled. I’d suggest to allow insecure connections in the app though too, so you can use your VPN.
With that said, the connection attempt form the Roku to the PC is timing out. This either means the PC is firewalled and dropping the connection, or your Roku is connected to a WiFi network with AP Isolation enabled (doesn’t allow devices to talk to eachother), or you are connected to a different WiFi network.
Do you have another device on the network? You should be able to browse to http://192.168.254.11:32400/web from a device that isn’t your PC running PMS.
Definitely was some kind problem with the firewall. I turned it off and everything worked. Then adjusted some settings and it seems to work now, for now at least. Thanks for the help, I really appreciate it!
