Can't access shared libraries from PS4 or smart tv

Plex Media Server Remote Access
1

Server Version#:4.49.2
Player Version#:

I shared my library with my sister but she can only access it on her tablet or phone. I can login as her on my phone at her house and access it, but then her PS3 and smart tv both say my server is unavailable.

2

Check the secure connections setting in server and the allow insecure connections on player apps. maybe change them to allow insecure?