I am trying to change my password via the web interface. I entered the new password and the current password, but I keep getting an “Invalid Password” error message. I am not sure what I am doing wrong. Any suggestions would be appreciated.
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Did you meet the minimum password requirements?
They are listed below the New Password box.
The X will change to a check mark when met.
Edit: The systems at Plex are under heavy load due to all the reset requests, token requests, etc. If you are meeting the password requirements, you might wait a few hours for the initial surge to subside.
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I’m in the same boat, I’m logged in now with a new account I had to setup hoping someone from Plex could restore my original plex account with my plex pass, please help support
I have raised this same issue in the Plex hacked - what now? topic. I suspect it is because their password assessment system is deficient, but I don’t have a reply yet. Please review that topic for updates, I hope.
I’m in a similar position - my passwords aren’t being accepted to change the password, and I’m, not receiving the reset password email when trying to go down that route.
If you have activated 2FA in your account, you need to supply also a verification code – either from your 2FA authenticator app, or use one of the recovery codes (such a code can only be used once, so don’t forget to strike out used codes).
That is being supplied but doesn’t make a difference for me. I have just tried a verification code rather than the MFA code with the same result.
From what I can see in your account, you didn’t change your password. But have repeatedly requested a password reset. Which is not the same as a password change.
You will have to wait for an email from Plex to perform the reset. If you have requested the reset repeatedly, only the link in the last email will work.
Thanks for checking! I’ve tried both (without success) - I’ve also been checking my quarantine and junk, I’m not receiving the reset emails. Hopefully it settles down and they come through eventually.
This is day two and I can’t get my account with plex pass logged back since being required to reset my password. Any help from tech support would be appreciated
I’m still in the same boat too - I have received one token for reset but when trying to use it, Notification was it had expired and to try a new request. I suspect that a high volume of resets has had them flagged as spam and unfortunately with no other reset options working it will be a case wait and hope that it settles down so they come through in a timely fashion.
(I requested a new reset 20 mins ago and still haven’t got a token email so I don’t think it has yet)
I assume folks are changing their password due to the security incident. I was just going in to do the same thing. I was unable to change it either but then recalled that I had signed in via Google account. Might be worth checking that if any of you may have done the same.
You have not only the Google account, but also have a regular password on your Plex account.
Thus, you are still affected.
Go here and change your password: https://app.plex.tv/desktop/#!/settings/account
Tick the checkbox “Sign out connected devices after password change”.
Afterwards, you will need to reclaim your server in order to access it.
You can try first to use the Plex task tray icon to “open Plex” and claim the server.
If that doesn’t work, refer to this procedure: Unable to access server after password reset - #116 by OttoKerner
Ok, that is good info to have, thank you for that.
My resolution was to not allow a password generator app to generate a password and to just manually select and type one in.
I had the same thing.. Was using 1Password to generate and fill in the password. It gave an error, but changed it anyway, and wouldn’t allow me to log in with the new one. Luckily I hadn’t yet logged out, so I could go back and change it to a manually typed password, specifying the old password as the one that I had tried to change it to, and then went and changed it again. I tried having it send a password reset email, more times than I should have, but haven’t gotten any of them yet. Something is definitely not right on the password change and recovery process.
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