Unable to reset password

General Discussions
1

I have tried resetting my account Pwd several times but I never receive the reset link… the email is 100% correct, can a Plex employee check what is the problem?

4 Likes
2

same here.

3

If you still know the old password, there is no need to wait for the email.
Go here, scroll down to “Password” and click on “Edit”: https://app.plex.tv/desktop/#!/settings/account

1 Like
4

What is “VERIFICATION CODE” and how do I get it?

5

That is the 2-Factor authentication code, which you create with your authenticator app. (or you use one of the reserve codes which you received when you activated 2FA)
https://support.plex.tv/articles/two-factor-authentication/

6

if you have the 2fa code you have to enter it

i’ve changed my password from my local plex server, but i have the 2fa authenticator…
i’ve changed it just to be more “secure”

7

As @OttoKerner said, you don’t have to wait for the email.

The emails took about 30 minutes to arrive. I assume yours has arrived by now.

8

Seems their Mail Servers are under stress Not reciveving password reset email - #12 by dane22 hence no password reset mail being sent…

9

Oh thanks. The copy is really bad. Did not get that :stuck_out_tongue:

10

Is it enough to change the password in the app or is “Sign out connected devices…” required too?

I have two family members in two different locations. Do they need to change their passwords too?

11

Sadly yes to both questions

12

Thanks!

13

I have an account that I cannot get the email password reset to come to me.

Mod Edit: email removed

Maybe the account was disabled but that is my primary account.

14

Any idea how long Plex.tv will be down for? Site says a fix was implemented but my server is still down and inaccessible.

Unless I’ve done something wrong, but I did reclaim my server after resetting the password.

Nevermind, here’s my problem.

ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded" status="429"/>
</errors>

This got fixed a few moments ago, thank you!

15

No need to wait on e-mail.

Go to account settings: https://app.plex.tv/desktop/#!/settings/account

Scroll down to Password and select Edit.

16

Same issue. Not getting ANY emails from Plex since the breach email.

17

Hi Ford.

I cannot log in with the account I posted earlier. I was in the app and did the password reset with in the app and selected the option to sign out all other devices. I did so and now the new password does not work. So it seems I’m locked out of the other account I posted earlier.

18

Please DM me the following info:

  1. Your email address
  2. The name of at least one of your servers

Above will help me identifying you, so I manually can issue a new Pwd Reset for you

19

@dane22 hi, my old Pwd does not work and the password reset mail never got to me… what do I do?

20

hello I have the same issu with new version after I have activated the two-factor and reconnect I haven’t access to my server in local or at distance.what can I do?

thanks for help