Can't Claim My Server After Password Change

[ChuckPa]

@Breezelaters

I too was having an issue reclaiming my Plex server after the password reset, sign out all devices, and signing back in. What fixed it for me was upgrading PMS on my Synology to the latest beta version for DSM 7.2.2+ (Lifetime Plex Pass holder) and accessed my Plex instance by it’s local IP on my network, e.g. https://192.168.x.x:32400. It showed as claimed without needing to do anything else.

I did generate a new token at https://plex.tv/claim and attempted to activate it using the http://{plex_server_ip_address}:32400/myplex/claim?token={token} URL prior to the above, but that didn’t work for me, so I’m assuming the steps described above were all that were needed.

All DSM 7+ Synology systems can be reclaimed with the Package file itself.

Here are the instructions.

Synology FAQ - Questions, Answers, and How-To's

FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. [Screenshot from 2022-09-27 16-04-18] Reinstall the same. or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you [Screenshot from 2022-09-27 16-07-35] Return to the installation page. You only have 5 minutes. B…

Let me know if you need additional help