Can't claim server after password reset and can't generate claim code

[newjerseymountain]

Server Version#: 1.40.1.8227
Player Version#: N/A

I’m running Plex on Unraid in a Docker container. I had everything installed and running fine using the linuxserver docker container. About a week ago I had to reset my Plex password, and then had to login to my devices again and reclaim my server. I can’t remember exactly if this was happening at first but it seemed like I was having issues claiming it or accessing certain setting, but managed to get it working on my android devices (Nvidia shield and android phone). After a few days though, this stopped working. I also tried accessing my server through desktop browser and it said I did not have access or not authorized or something similar. This occurred for a bit then it just stopped showing my server altogether on my account.

I was able to open the WebUI to the server and see the libraries are there but the server said it was unclaimed. I would try to claim it by pressing the gray “Claim Now” button and it would load for a few seconds but nothing would happen, the claim now button was still there.

I have tried many suggestions from the web. I’ve removed entries from the preferences.xml, I’m completely removed the plex appdata folder and reinstalled the docker container, I’ve tried a different docker container (Binhex-plex), I’ve tried to get a claim code from plex.tv/claim but it will not show a claim code. I could see a box and when I refresh the page it would say getting claim for a split second but was just empty. I tried getting a claim code on 3 different browsers (Firefox, Brave, Edge) and 3 different devices (Laptop, Desktop, Android) to no avail. At one point I read that the time on my server could be wrong, which it actually was so I corrected the time in unraid, but have since restarted unraid multiple times and reinstalled plex dockers multiple times and still have the issues. It’s also been multiple days ongoing. I’m kind of at a loss.

I’ve tried looking at the logs and see some http errors and a line mentioning a token. I’ve attached a few of the latest logs. I’ve never posted here so hopefully this is the correct way to do this. At this point I’m not sure if there is an issue with my Plex account or something I’m missing. Any help would be appreciated.

Plex Media Server.log (870.9 KB)
Plex Tuner Service.log (1.8 KB)
Plex Crash Uploader.log (536 Bytes)

[newjerseymountain]

Update: Still no closer to resolving but another crazy thing that’s happening to me is I can only login to forums.plex.tv on one of my devices. When using my laptop or android phone in any browser, if I press the login button I get a warning “Website requires secure connection” on firefox, brave, and edge. This happens before entering login info, it just doesn’t even load the login page. If I click on advanced it says SSL_error_bad_cert_domain in firefox. I’ve tried clearing browser cookies, cache, data in multiple browsers and still no luck. I’m now only able to login and check this post on my desktop. This has to be something on Plex’s end right? How are multiple devices getting these errors on this site? I’m kinda at a loss whats happening right now after 7 years of using plex.

[newjerseymountain]

Hoping someone stumbles on this thread soon. I’m thinking there’s some kind of certificate issue and not being able to generate a claim code for my plex account is a piece of the puzzle. I think there’s something up with my plex account and may not be able to resolve on my own at this point.

I think this line in the log is a key to what the issue is but not sure how to resolve:

[Req#4913/HCl#da1] HTTP requesting GET https://plex.tv/api/v2/features?X-Plex-Token=
Apr 15, 2024 20:54:00.956 [22751464495928] WARN - [HttpClient/HCl#da1] HTTP error requesting GET https://plex.tv/api/v2/features?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv')