Cant Claim Server on Synology DS412+

Plex Media Server NAS & Devices
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Server Version#: Synology DS412+
Player Version#: 1.18.5.2309

I’ve had my Plex server working fine for years. Just a couple of days ago I had a power outage due to lighting strike but was able to shutdown my NAS properly because it is on a battery backup. Once power came back, I noticed my router got fried from lighting so I got a new one. When everything was back up and running I noticed that I couldn’t see any saved pins on my admin account. Other accounts could still access library’s and saved pins but the admin account couldn’t. I tried fixing it by following steps others had with the same problem, however, I ran into more issues.

First I couldn’t see my server at all. Then I fixed that issue but now I cant claim the server. So this is where I am at now. I can see my pins and have access to my server, I just cant claim it. Whenever I press the claim button it just spins and doesn’t do anything. I tried resting the authentication token in Preferences.xml but that didn’t work. Any help would be appreciated. Thanks!

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This how-to has instructions for both DSM 7 and 6.

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Thanks for your reply! I have already tried those steps but it didn’t fix the issue. I tried it again and it still asks me to claim the server. When I click that it spends for a while and asks me to claim server again.

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I was able to fix the issue. I had a static IP address set so it was trying to connect with the wrong IP. Thanks for your help!

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i have the same issue, can you show how to solve the problem please?

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