Cant claim server

Plex Media Server NAS & Devices
18

You can probably do a fair amount of this. maybe all of it. It’s not difficult.

Here are the steps with commands to run in the Putty-ssh shell on the Synology.

  1. Stop Plex

  2. Open File Station

  3. Navigate to Plex/Library/Application Support/Plex Media Server

  4. Delete Preferences.xml

  5. SSH (putty) into the synology

  6. sudo -su root (give the pasword and gain the elevated privileges. Shows a “#” in th prompt)

  7. cd /volume*/Plex

  8. pwd (make sure it shows you’re in the “Plex” shared folder on the volume)

  9. chown -R plex:users * ← this will take a bit

  10. cd "Library/Application Support/Plex Media Server"

Now we coordinate tasks in another window

  1. Open a browser window: https://plex.tv/claim

  2. Copy the Claim Token to your browser clipboard (we have 5 minutes to complete the task because this token expires)

  3. Start Plex in DSM Package Center

  4. Give it approximately 30 seconds to start up

  5. Return to the Putty window

  6. type: curl -X POST 'https://127.0.0.1:32400/myplex/claim?token=

  7. Paste the claim token at the end of that line – DO NOT HIT ENTER YET

  8. Type the closing single quote

  9. It will look like: curl -X POST 'https://127.0.0.1:32400/myplex/claim?token=claim-xxxxx'

  10. Now hit enter.

  11. In a few seconds (it takes a moment) , it will respond with your account features. (a long list)

  12. When it does this, the server is reclaimed.

  13. Verify in the normal web browser.

If this fails,

  1. Stop Plex
  2. Make a ZIP file of the “Logs” directory from File Station
  3. Attach it here for me to review please.